Hospitality Duty Manager: Lead Guest Experience

Leonardo Hotel Management (UK) Limited; Greater London; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Special room rates across Leonardo UK/

Staff recognition schemes

Wellbeing and training programmes

Talent referral programme

Job summary

Leonardo Hotel Management (UK) Limited seeks a Duty Manager to steer daily hotel operations and deliver exceptional guest experiences across our London-area hotel. You will engage a vibrant team, uphold service standards, and collaborate with departments to ensure smooth running and memorable stays.

You’ll supervise day-to-day activities, resolve issues promptly, and help attract and develop talent, aiming to enhance guest satisfaction and hotel performance in a fast-paced hospitality

Qualifications

• Experience in hospitality management.
• Strong leadership and people skills.
• Ability to coach and develop team members.

Responsibilities

• Direct daily hotel operations and drive guest satisfaction.
• Collaborate across departments to maintain service standards.
• Assist in recruitment and interviewing of new staff.
• Coach and train new starters to build confidence in their roles.
• Resolve guest issues and manage complaints with tact.
• Partner with HR for team engagement activities.
• Support senior operations in achieving hotel targets.

Skills

Guest service

Leadership

Team coordination

Interpersonal skills

Job description

Leonardo Hotel Management (UK) Limited seeks a Duty Manager to steer daily hotel operations and deliver exceptional guest experiences across our London-area hotel. You will engage a vibrant team, uphold service standards, and collaborate with departments to ensure smooth running and memorable stays.

You’ll supervise day-to-day activities, resolve issues promptly, and help attract and develop talent, aiming to enhance guest satisfaction and hotel performance in a fast-paced hospitality