Hotel Manager: Lead Guest Experience & High-Impact Team

Leonardo Hotels; Greater London; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Special hotel rates across UK & Europe

Company-wide recognition scheme

Talent referral scheme

Thank You Week activities

Wellbeing calendar and training

Job summary

Leonardo Hotels in London is seeking a proactive Hotel Manager to lead day-to-day operations and drive our guest experience at the hotel. You’ll set strategic objectives, manage KPIs, and act as an ambassador for the Leonardo Hotels estate, ensuring service standards are met across departments.

You’ll coach and develop a vibrant team, maintain health and safety compliance, and collaborate with HR to deliver engaging staff activities and projects that strengthen our brand and enrich guest stays.

Qualifications

• Experience as General Manager or Hotel Manager in a similar size property.
• Proven ability to achieve guest satisfaction targets and drive revenue.
• Strong leadership and people development skills.

Responsibilities

• Direct strategic initiatives and daily hotel operations.
• Set guest satisfaction targets and monitor feedback.
• Coach and support management team to progress careers.
• Ensure health and safety standards and brand compliance.
• Engage with local community and HR for staff activities.

Skills

People management

KPIs

Guest satisfaction

Job description

Leonardo Hotels in London is seeking a proactive Hotel Manager to lead day-to-day operations and drive our guest experience at the hotel. You’ll set strategic objectives, manage KPIs, and act as an ambassador for the Leonardo Hotels estate, ensuring service standards are met across departments.

You’ll coach and develop a vibrant team, maintain health and safety compliance, and collaborate with HR to deliver engaging staff activities and projects that strengthen our brand and enrich guest stays.