Night Duty Manager

Sandman Hotel Group; Newcastle upon Tyne; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Holiday entitlement

Flexible schedule

Pension

Rewards program

Growth opportunities

Dedicated training

Hotel rates for team

Food discounts

Referral bonus

Complimentary nights

Education reimbursement

Job summary

Sandman Signature Newcastle Hotel is seeking a Night Auditor Duty Manager to join our team at a 4-star, 170-bedroom property in Newcastle City Centre. The role combines guest service with overnight audit responsibilities and supervisory duties, across a 40-hour week, including weekends and bank holidays.

We value a dynamic, flexible individual who delivers outstanding service, works well in a team, and is keen to develop within hospitality.

Qualifications

• Delivers exceptional customer service in a professional manner.
• Presentable and personable.
• Reliable, flexible, and able to work on own initiative.

Responsibilities

• Provide warm, welcoming environment for guests.
• Manage guest arrivals and departures.
• Cashiering duties and payments reconciliation.
• Provide guests with information and assistance as required.
• Handle reservations and telephone enquiries.
• Assist guests with luggage.
• Carry out nightly audit procedures and close business date.

Job description

The Sandman Signature Newcastle Hotel are looking to recruit a Night Auditor Duty Manager to join a fantastic team at the 4 star 170 bedroom establishment in Newcastle City Centre.

Are you a Night Owl?

We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are 40 hours per week, working five shifts over seven days, shift start and finish times are typically 22:45-07:15 and include weekends & bank holidays. Key responsibilities of this role include:

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
• To carry out Duty Manager and supervisory duties and make decisions accordingly
• All other duties as directed

The ideal candidate:

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
• Is experienced in overnight Duty Management within a hotel environment

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

SUMMATION:

You must be legally entitled to work in UK to apply.