Night Auditor

Sandman Hotel Group; Crawley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days holiday per annum

Pension

Free Parking while on shift

Growth opportunities

Dedicated Training Programme

Team, Friends and Family hotel rates

Up to 40% food discounts

Referral Bonus starting at £250

Education & Skills Development Reimb./

Job summary

Sandman Hotel Group is seeking a Hotel Night Auditor to conduct nightly audits, balance departmental ledgers, and prepare operating reports. The role requires working the night shift at the front desk and ensuring accurate postings of charges.

The ideal candidate has strong experience in customer service and accounting, with the ability to interpret client needs and resolve issues quickly. A competitive compensation package and opportunities for growth are offered.

Qualifications

• Minimum education as listed: high school diploma or equivalent.
• Two-year front desk/hotel management program preferred.
• Experience in customer service and people management.
• Strong knowledge of hospitality principles and accounting practices.
• Ability to analyze client needs and offer solutions.
• Excellent conflict resolution and communication skills.
• Able to work night shifts and respond to changing environments.

Responsibilities

• Maintain inventory of vacancies, reservations and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries about services and community information.
• Compile daily records and guest accounts using computerized or manual systems.
• Present charges and collect payments from departing guests.
• Post daily room charges and manage hotel security duties.
• Handle revenue and float from restaurant cashiers and other departments.
• Prepare and post credit card summaries to accounts.

Skills

Customer service

People management

Conflict resolution

Communication skills

Time management

Adaptability

Multitasking

Education

High school diploma or equivalent

Two-year apprenticeship or college program in front desk operations/hotel management (preferred)

Tools

POS systems

Accounting concepts

Job description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Hotel Night Auditor will be responsible for conducting a nightly audit, balancing and consolidating departmental ledger accounts, preparation of various hotel operating reports. They are required to work through the night shift on the front desk.

JOB REQUIREMENTS:

• High School Diploma, G.E.D. or equivalent
• Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management preferred
• Experience in all aspects of customer service and people management
• Strong working knowledge of hospitality industry principles, methods, practices, and techniques
• Strong working knowledge of accounting practices and principles
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required
• Exceptional conflict resolution, negotiation, and objection handling skills
• Able to respond quickly in a dynamic and changing environment
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers
• Knowledge of cost analysis, fiscal management, and budgeting techniques
• Able to effectively communicate both verbally and in writing

DUTIES:

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment.
• Hotel security
• Post all daily room and outstanding charges.
• Take over from the evening cashier, checking and accepting float and takings.
• Accept revenue and floats from restaurant cashiers, ensuring that these are securely locked away.
• Accept and lock away keys from various departments.
• Prepare Credit Card/Charge Card summaries and post to DAB's account.
• Maintain a high standard of personal hygiene and appearance.
• Prepare and serve night menu room service items.
• Cleaning of bar and restaurant areas.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants areencouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.