Housekeeping Room Attendant

Sandman Hotel Group; Sheffield; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

28 days holiday per annum Additional

Flexible schedule

Pension

Rewards and recognition

Growth opportunities

Dedicated Training Programme

Team, Friends and Family hotel rates

Up to 40% food discounts

Referral bonus £250

Complimentary nights in UK/Ireland/N.A

Education & Skills Development

Brand perks in North America

Job summary

Sandman Hotel Group in the United Kingdom is seeking a Room Attendant to maintain high standards of cleanliness and guest satisfaction. You will be a friendly brand ambassador, addressing guest requests with professionalism and courtesy.

No formal education or experience is required as full training is provided; applicants must be legally entitled to work in the UK and able to meet physical requirements for room cleaning and duties as assigned.

Qualifications

• Excellent customer relations and communication skills.
• Good time-management and ability to multitask in a busy environment.
• Able to adapt to change and handle multiple priorities under pressure.
• High attention to detail and accuracy in duties.
• Must be physically fit and able to lift.
• No formal education or experience required; training provided.

Responsibilities

• Clean rooms according to Sandman Hotels standards.
• Maintain knowledge of cleaning chemicals and safety procedures.
• Respond to guests and staff inquiries promptly and courteously.
• Secure guest room privacy and security at all times.
• Perform Laundry tasks as needed including sorting and transport.
• Stock linen and perform Linen Porter duties as required.

Skills

Excellent customer relations

Time-management

Adaptable to change

Attention to detail

Physically fit

Education

No education or experience required

Job description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Room Attendant will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Room Attendant must understand his/her role as brand ambassador and provide positive brand experiences to all customers.

JOB REQUIREMENTS:

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners

DUTIES:

• Clean rooms according to Sandman Hotels standards
• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
• Ensures all lost property items is handled inline with company policy.
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Reports any maintenance issues.
• Ensure security of guest rooms and privacy of guests
• Perform Laundry tasks when necessary including collect, sort, transport laundry at the beginning of each shift.
• Stock linen supply room with clean linens for use for next day.
• Perform Linen Porter duties if required.

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure in a fast-paced environment.
• Attention to detail
• Eager and focused to exceed guest expectations.
• Be fit and able to lift.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS

• 28 days holiday per annum Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perksin North America

You must be legally entitled to work in UK to apply.