Assistant Night Manager

Valor Hospitality; Exeter; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Exclusive discounts

Staff hotel rates

Free meals on duty

Cycle To Work Scheme

Refer-a-friend bonuses

Wellbeing programme

Job summary

Valor Hospitality is seeking an Assistant Night Manager to deputise in the absence of the Night Manager, running night audit, health and safety checks, night security walks and handling guest requests.

Great communication and customer service are essential, with detailed handovers to incoming shifts and Duty Manager. The role offers flexible shifts, apprenticeship training and internal development opportunities.

Qualifications

• Strong background in Front of House or Reception operations.
• Excellent customer service and communication skills.
• Ability to hand over detailed information between shifts.

Responsibilities

• Run night audit and health and safety checks.
• Conduct night security walks and respond to guest requests.

Skills

Front of House

Reception operations

Communication skills

Customer service

Night management

Job description

Do you have strong background in Front of House or Reception operations but prefer working the night shift?

As Assistant Night Manager you will deputise in the absence of the Night Manager, making decisions and solving problems. Your role will include running night audit, health and safety checks, night security walks and dealing all guests requests.

Great communication skills are required as detailed handovers are required for the incoming shift and Duty Manager as are excellent customer service skills.

We are open 7 days a week 365 days a year and need people to work a range of shifts and days - this means great flexibility if required. We are busier generally during evenings and weekends but shift patterns and contracted hours can all be discussed at interview.

If you are looking for career training we offer nationally recognized apprenticeships which sit alongside our detailed brand training.

In this job you create memories that the guest will never forget. This could be the next step for you into a Head of Department position – we actively encourage internal development and progression.

In addition to competitive rates of pay, we also offer:

Exclusive discounts for you, your friends and family

Valor team member rates at our UK hotels, with rooms from just £30 Bed andBreakfast.

Discounted stays for friends and family.

50% discount when dining in our Restaurants and Bars.

Free meals while on duty, keeping you well-fuelled.

Access to high-street discounts on a range of shops, experiences and more.

Up to 40% savings on a wide range of bikes, with our Cycle To Work Scheme.

Generous refer-a-friend bonuses, starting at £250.

Caring for your health and wellbeing, both in and outside of work

A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, not forgetting our annual #HealthyHabits campaign.

Access to our Employee Assistance Programme, providing free confidential advice, 24/7, for you and your family, supporting physical, mental and financial wellbeing.

Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

Fully funded apprenticeship programmes.

Internal development programmes, designed to support you as you grow within your role.

Monthly and annual team member service awards, making sure your achievements are recognised and celebrated.

Fancy joining our team?

We are an equal opportunities employer and welcomes applications from all suitably qualified persons regarding their race, sex, disability, religion/belief, sexual orientation or age.