Night Auditor Duty Manager

Sandman Hotel Group; Newcastle upon Tyne; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

28 days holiday per annum

Pension

Growth opportunities

Dedicated Training Programme

Team, Friends and Family Hotel rates

Up to 40% of food discounts

Referral Bonus starting at £250

Job summary

The Sandman Signature Newcastle Hotel is hiring a Night Auditor Duty Manager to join our 170-bedroom, 4-star city centre team. You will be part of a dynamic night operations group ensuring exceptional guest service and smooth financial close.

Working 40 hours per week on night shifts 22:45–07:15 (including weekends and bank holidays), you will lead guest arrivals/departures, cashiering and Night Audit closing processes while supporting the front of house team and development opportunities.

Qualifications

• Exceptional customer service delivered professionally.
• Personable, presentable, reliable and flexible.
• Strong attention to detail and problem solving.
• Experience in overnight hotel duty management.

Responsibilities

• Greet guests and manage arrivals/departures.
• Handle cashiering duties and payments reconciliation.
• Provide guests information and assistance.
• Process reservations and telephone inquiries.
• Carry out Night Audit procedures and close business date.
• Perform Duty Manager and supervisory duties.

Skills

Customer service

Teamwork

Detail-oriented

Flexible

Learning mindset

Night audit experience

Job description

The Sandman Signature Newcastle Hotel are looking to recruit a Night Auditor Duty Manager to join a fantastic team at the 4 star 170 bedroom establishment in Newcastle City Centre.

Are you a Night Owl? We are looking for a dynamic, highly flexible personality who strives to exceed customer expectations as well as having a willingness to learn and develop within the hospitality industry.

The hours of work are 40 hours per week, working five shifts over seven days. Shift start and finish times are typically 22:45-07:15 and include weekends & bank holidays.

Key responsibilities

• To provide a warm, welcoming and friendly environment
• Management of guest arrivals and departures
• Cashiering duties
• To provide guests with information and assistance as required
• Reservations handling
• Telephone handling
• Luggage assistance
• Reconciliation of payments, revenue streams & closing of business date, and the completion of all other Night Audit procedures
• To carry out Duty Manager and supervisory duties and make decisions accordingly
• All other duties as directed

Ideal candidate

• Always delivers exceptional customer service in a professional manner
• Is personable and presentable
• Works well both as part of a team and on own initiative, and with a good level of common sense
• Has a keen eye for detail with the ability to find, trace and correct anomalies
• Is highly reliable and very flexible with working patterns
• Has a strong willingness to learn and is keen to develop and progress within the hospitality industry
• Is experienced in overnight Duty Management within a hotel environment

Perks

• 28 days holiday per annum
• Additional Holiday with length of service milestones
• Flexible schedule
• Pension
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Referral Bonus starting at £250
• X3 complimentary nights stays to use in the UK, Ireland or North America
• Education & Skills Development Reimbursement program
• All Northland United Kingdom & Ireland team members are eligible for their brands specific perks in North America

You must be legally entitled to work in UK to apply.

Night Auditor Duty Manager • Newcastle upon Tyne, GBR