Night Duty Manager

The Resident Edinburgh; City of Edinburgh; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality company in Edinburgh is seeking a Night Duty Manager to lead the front desk night team. The role includes managing guest interactions, ensuring compliance with Health and Safety, and supporting team training. Candidates should possess excellent communication skills, a friendly service style, and a flexible attitude. Benefits include competitive salary, bonuses, and staff discounts. This position requires candidates to have the right to work in the UK.

Benefits

Competitive Salary and Annual Salary Reviews

Bonus Incentives

Online Learning Hub

Wellbeing Programme

Employee Assistance Programme

Cycle to Work Scheme

Free overnight stay for new team members

Discounted rates for friends & family

Freebies and Discounts with Perkbox

Refer a Friend Bonus

Milestone rewards

Pension Contributions

Weekly fruit baskets

Qualifications

• Ability to lead the Front of House night team and process front desk tasks efficiently.
• Ensure compliance with Health and Safety requirements.
• Monitor guest satisfaction and manage interactions.

Responsibilities

• Lead the night team to ensure excellent guest experiences.
• Act as the first point of contact for arrivals and departures.
• Support hotel management in team member training.

Skills

Great communication skills

Friendly & professional service style

Problem solver with a can-do attitude

Team player with the ability to work independently

Motivated, positive and eager to learn

Flexible and adaptable with the ability to prioritize

Good IT skills

Experience in a guest service environment

Job description

As our next Night Duty Manager at The Resident Edinburgh

You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.

Your role is to lead the Front of House night team to efficiently process administration of the front desk tasks. You will be the first point of contact for arrivals, departures, and guest interaction, monitor guest satisfaction and take charge of the building and all guests and team members during the shift, as required by the hotel management.

You will support hotel management to ensure that all team members are fully trained and compliant with Health and Safety requirements, whilst ensuring that Standards of Excellence are followed at all times.

The role is based on 4 days on - 3 days off, 10 hours shifts.

Required Skills

• Great communication skills
• Friendly & professional service style
• Problem solver with a can-do attitude
• Team player with the ability to work independently
• Motivated, positive and eager to learn
• Flexible and adaptable with the ability to prioritise
• Good IT skills
• Experience in a guest service environment

Why join us?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

Benefits

• Competitive Salary and Annual Salary Reviews
• Bonus Incentives
• Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
• Online Community to share news and celebrate successes
• Pension Contributions
• Weekly fruit baskets for the whole team
• Any many more!

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV

We want to hear from you!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.