Night Customer Service Assistant

Luxury Leisure; Crawley Down; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Flexible night shifts

Night shift premium £1.50/hr (11pm–6am

Job summary

Luxury Leisure is seeking a Night Customer Service Assistant in Crawley, UK to work fully flexible night shifts from 22:00 to 08:30, four shifts per week. You will earn an extra £1.50 per hour between 23:00 and 06:00 and handle cash as part of daily duties while delivering great customer service.

Training will prepare you to promote offers, provide snacks, and advise on games and machines. Working within a venue governed by gambling legislation, you will perform ID checks as required.

Qualifications

• Experience in customer service roles.
• Ability to handle cash and give change.
• Willingness to work nights and weekends.
• Basic knowledge of gambling industry regulations (ID checks).

Responsibilities

• Deliver excellent customer service to drive day-to-day operations.
• Promote offers, promotions and events.
• Provide refreshments and snacks to customers.
• Recommend games and machines using training.
• Handle cash and provide change.

Skills

Customer service

Cash handling

Promotions

Product knowledge

Job description

Shift pattern: Must be fully flexible to work a range of nights between 10pm and 8.30am, working four shifts per week.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.
• Providing refreshments and snacks to our customers.
• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.
• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.

Night Customer Service Assistant Crawley, UK