Night Customer Service Assistant

Luxury Leisure; South Shields; On-site; GBP 12,398,000 - 15,154,000; Part time

Benefits offered by this job

Night shift premium £1.50/h between 23

Flexible 3-night shift pattern

Job summary

Luxury Leisure is seeking staff for night-time service with a 21:45–08:00 shift and a three-night pattern per week. Successful candidates will engage customers, promote offers and events, and support day-to-day venue operations.

Employees will handle cash, provide change, and, due to the venue’s gambling context, adhere to ID checks and strict gambling regulations. Training will cover product knowledge for recommending games and machines.

Qualifications

• Customer service experience preferred.
• Cash handling experience advantageous.

Responsibilities

• Promoting offers, promotions and events.
• Providing refreshments and snacks to customers.
• Recommending games and alternative machines to customers with product knowledge from training.
• Handling cash and giving customers change as part of daily duties.

Skills

Customer service

Cash handling

Job description

Shift pattern: 3 night shifts per week, from 21:45 to 08:00.

If working between the hours of 11pm and 6am, you will receive an additional £1.50 per hour between those times.

By delivering excellent customer service, you will play an integral role in day to day running of our venue. Once you have completed your training, You could be:

• Promoting our excellent offers, promotions and events.


• Providing refreshments and snacks to our customers.


• Recommending games and alternative machines to our customers, using your product knowledge gained through our training programme.


• As a coin based business, handling cash is a big part of our teams daily duties, therefore you will be expected to provide customers with change.

With us operating within the gambling industry, there is an element of ID checking, as we operate a challenge 25 policy across all of our venues, as well as complying with and following strict gambling legislation.