Night Auditor

Signature Pub Group Ltd.; Easter Howgate; On-site; GBP 18,000 - 24,000; Full time

Job summary

Signature Group is inviting applications for the Night Porter position at The Rutland Hotel, renowned for its quirky Scottish hospitality. The role involves providing guest assistance, ensuring safety through regular patrols, and managing reservations. Candidates should possess strong customer service skills, problem-solving abilities, and attention to detail. Enjoy benefits including staff discounts and access to an Employee Assistance Program. If you thrive in a vibrant and dynamic environment, this is the opportunity for you!

Benefits

Staff discount on F&B

Employee Assistant Programme

Extra annual leave days

Qualifications

• Friendly and professional approach with strong communication skills.
• Ability to handle guest concerns efficiently and calmly.
• Ensuring hotel standards are maintained throughout the night.
• Ability to work independently and take responsibility.
• Comfortable using booking systems and processing transactions.

Responsibilities

• Providing a warm welcome, handling late check-ins and early departures.
• Conducting regular patrols of the hotel for safety.
• Ensuring public areas are clean, addressing minor maintenance issues.
• Managing reservations, handling payments, and maintaining records.
• Preparing and serving light refreshments or room service.

Skills

Customer Service

Problem-Solving

Attention to Detail

Reliability & Initiative

Basic IT & Admin Skills

Job description

Night Porter, The Rutland Hotel, Edinburgh

At The Rutland, we pride ourselves on delivering fun and whimsy with a quirky, modern take on Scottish hospitality. Our award-winning, 4-star hotel and apartments offer a truly unique experience for those in the know. Each bespoke room—no two alike—features luxurious finishes and thoughtful personal touches, ensuring every guest enjoys a warm, friendly, and personalised stay.

From weddings and anniversaries to family getaways, lively reunions, city adventures, and golf retreats, we cater to those seeking more than just four walls and a bed. Our passionate team embodies this spirit, creating memorable experiences for every guest. If you love showcasing your personality, working hard, and embracing the excitement of no two days being the same, The Rutland is the place for you!

If what you’ve read sounds good to you then we’d love to speak.

Night Auditor Duties

Guest Assistance – Providing a warm welcome, handling late check-ins and early departures, and assisting guests with any inquiries or requests.

Security & Safety – Conducting regular patrols of the hotel to ensure guest safety and the security of the premises.

Housekeeping & Maintenance – Ensuring public areas are clean and tidy, addressing minor maintenance issues, and reporting larger concerns to management.

Reception & Administration – Managing reservations, handling payments, answering calls, and maintaining accurate records.

Food & Beverage Service – Preparing and serving light refreshments or room service orders as required.

Required Skills

· Customer Service – Friendly and professional approach with strong communication skills.

· Problem-Solving – Ability to handle guest concerns efficiently and calmly.

· Attention to Detail – Ensuring hotel standards are maintained throughout the night.

· Reliability & Initiative – Ability to work independently and take responsibility.

· Basic IT & Admin Skills – Comfortable using booking systems and processing transactions.

Benefits

On top of pay - also included is our wider benefits such as:

· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues

· Employee Assistant Programme

· Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

The Rutland Hotel is part of Signature Group.We have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.