Night Auditor

The Hoxton; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality group is seeking a Night Receptionist in Edinburgh to ensure exceptional guest experiences overnight. The ideal candidate will have a passion for hospitality, be friendly, and able to work independently while managing night audits and guest needs. Join a dynamic team dedicated to creating memorable experiences. Competitive benefits and a supportive work culture are offered.

Benefits

29 days holiday

Food during shifts

Free night stay and meal

Volunteer time off

Training and development opportunities

Diversity and inclusion events

Team parties and gatherings

Excellent discounts across The Hoxton

Qualifications

• Looking for individuals who can be themselves in a diverse environment.
• Must possess a passion for hospitality.
• Ability to interact positively with guests and leave a memorable impression.

Responsibilities

• Ensure guest experience is memorable and welcoming at night.
• Handle check-ins and check-outs, ensuring accuracy.
• Conduct night audits and resolve discrepancies.
• Assist Night Manager with daily procedures.

Skills

Positive impact on guests

Passion for hospitality

Ability to work independently

Friendly attitude

Tools

Opera Cloud

Job description

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• Become part of a team that’s very passionate about creating great hospitality experiences.
• 29 days holiday (including bank holidays), pension and life insurance.
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up on the hospitality scene.
• Excellent discounts across The Hoxton and the global Ennismore family.

What you’ll do…

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
• Carry out the night audit procedures accurately, reporting any discrepancies and ensuring quick resolution.
• Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
• Assist the Night Manager with end of day procedures.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
• Ensure the safety of guests overnight whilst they are tucked up asleep.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• If you’re familiar with Opera Cloud or similar front desk operating system, that would be a big advantage.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.