NHS Talking Therapies Administrator

Navigo Health and Social Care CIC; Grimsby; On-site; GBP 22,000 - 28,000; Full time

Job summary

A mental health service provider in Grimsby is looking for an Administrator to join its team. The role involves managing front of house services and ensuring a positive experience for service users. Key responsibilities include handling telephone inquiries, processing referrals, and maintaining knowledge of company policies. Applicants should possess excellent communication skills, a keen attention to detail, and prior NHS administrative experience. The position offers a chance to contribute to an award-winning organization that values teamwork and adaptable practices.

Qualifications

• Previous NHS secretarial/administrative experience.
• Experience of working in a busy office environment.
• Willingness to undertake further training as required.

Responsibilities

• Manage reception and general administrative support.
• Ensure confidentiality and a positive experience for service users.
• Assist with administrative duties as directed by management.

Skills

Excellent communication skills

Attention to detail and accuracy

Ability to work under pressure

Teamwork

Adaptable and flexible

Education

Educated to GCSE level grade A to C or equivalent

Tools

Clinical database system

Job description

An excitingopportunity has arisen for the position of Administrator at NHS TalkingTherapies working with an established team.The post holder will be pivotal in ensuring delivery of an excellentfront of house reception/telephone service.

Thepost-holder will assist in ensuring the service experienced is positive andservice user confidentiality is maintained at all times. Treat all visitorsi.e. service users, families/carers, colleagues and all visitors with respect,dignity, courtesy and in accordance with Navigo Values. The post-holder will be responsible formaintaining up to date knowledge on Navigo policies, process and procedures andworking within these at all times.

Please note: The earliest start date for this position is 2nd March 2026

Main duties of the job

The post holder will meet andgreet/liaise on the telephone as the first point of face to face contact forservice users, families and visitors processing referrals, booking appointmentsand liaising with service users throughout the working day.

The main duty of thepost-holder is to deal with telephone enquiries from Service Users sufferingwith mental health illnesses using empathy, understanding, initiative, tact andtenacity where appropriate ensuring accurate information is forwarded appropriatelyin order for appropriate care and follow up to be facilitated ensuringnotification to relevant staff members of any concerns. The postholder will have excellent customerservice skills and administration skills and be confident in all aspects of administrationwork. The postholder will be anexcellent team player and will work in an established team of administrators.

About us

Hello!

Weare Navigo. We look after North East Lincolnshire's mental health andwell-being, an award-winning social enterprise that provides mental healthservices to the NHS and beyond.

Thewhole basis of our work is to deliver services that we would be happy for ourown family to use.

Weoffer a range of mental health services, including acute and communityfacilities as well as specialist support such as outstanding older adultsinpatient services, rehabilitation and recovery community mental health and anoutstanding specialist eating disorder facility.

Rankedas one of the top UK companies to work for, we feature in the Best Companiestop 100 large company list.

Asa social enterprise, we do things a little bit differently and have alsodeveloped income-generating commercially viable businesses that providetraining, education and employment opportunities including Grimsby GardenCentre.

Workingat Navigo is not like working anywhere else. Lots of places say that, but wereally mean it.

Welike to work with forward-thinking people who want to make a difference.

Comeand Join us !

Pleasenote: Whilst we value all applications, if we believe an application to be AIgenerated, we will use a checking tool and may reject any application that hasbeen automatically generated.

Shouldyou require any assistance in completing this application due to a disabilityor other needs please contact [e-mail]

Job responsibilities

Management of reception andgeneral administrative support the post holder will be pivotal in ensuringdelivery of an excellent front of house reception/telephone service.

The post-holder will assist inensuring the service experienced is positive and service user confidentialityis maintained at all times. Treat all visitors i.e. service users,families/carers, colleagues and all visitors with respect, dignity, courtesy andin accordance with Navigo Values.

The post-holder will beresponsible for maintaining up to date knowledge on Navigo policies, processand procedures and working within these at all times.

The post-holder will assist inadministrative duties under direction from Senior Administration staff withinthe provision of team requirements.

The post-holder will undertakerelevant duties required from time to time as requested by Management whichcorrespond to the general character of the post and is commensurate with thelevel of responsibility.

The post holder willuse the clinical database system of the organisation

Person Specification

Additional Criteria

• Excellent communication skills; articulate, legible and meaningful and able to adjust communication style and content to the audience (Experience/Ability to deal with telephone enquiries from other Agencies, Clients and related Mental Health professionals)
• Attention to detail and accuracy
• Active and effective team member, co-operating to work together and in conjunction with others and willing to help and assist wherever possible and appropriate.
• Adaptable and flexible in approach to working practice
• Ability to use own initiative
• Ability to work under pressure
• Able to develop, establish and maintain positive relationships with others both internal and external to the organisation
• Willingness to undertake further training as required

Qualifications

• Previous NHS secretarial/ administrative experience/knowledge of hospital administration procedures
• Willingness to undertake training
• Experience of working in a team
• Educated to GCSE level grade A to C or equivalent including Mathematics and English Language
• RSA/OCR I Typing/Word Processing standard

Knowledge

• Understands the need for confidentiality
• Understands the need for liaison with service users and their families sensitively, warmly and with empathy

Experience

• Experience of working in a busy office environment with the ability to multi-task
• Ability to work to processes and set deadlines
• Ability to deal with stressful situations and clients
• Fire Warden trained or willing to work towards if required by area of service
• First Aid trained or willing to work towards if required by area of service
• Proof Reading trained or willing to work towards
• Experience of working in a customer service environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.