NHS Clinic Scheduler & Admin Clerk (12-month)

The Methodist Church in Britain; West Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

This 12-month clerical post sits in the RMC at Wye Valley NHS Trust, handling telephone bookings in a busy call-centre style team. The role involves inputting referrals, booking appointments, and adding/amending clinics while engaging with hospital specialities to resolve issues and maintaining data on Trust systems.

GCSE English and Maths at grade C/4 or above are required, along with prior administrative or receptionist experience and strong customer service skills, with a strict view to

Qualifications

• Effective verbal and written communication skills.
• Good IT skills including Microsoft Office, Outlook and Google Docs.
• Accurate data entry and record keeping.
• Following procedures and defined protocols.
• Understanding of confidentiality and data protection principles.
• Proven keyboard, telephony and clerical skills.

Responsibilities

• Booking patient appointments.
• Inputting referrals.
• Dealing with patient enquiries.
• Adding and amending clinics.
• Engaging with specialities to resolve issues.
• Inputting data onto Trust computer systems.
• Contacting patients by telephone to book appointments in a call centre environment.
• Presenting a professional, helpful manner while keeping information fully confidential.
• Working as part of a busy team.

Skills

Verbal communication

Written communication

IT skills

Data entry

Confidentiality

Teamwork

Telephone skills

Clerical skills

Education

GCSE English and Maths (grade C/4 or above)

Tools

Microsoft Office

Outlook

Google Docs

Job description

This 12-month clerical post sits in the RMC at Wye Valley NHS Trust, handling telephone bookings in a busy call-centre style team. The role involves inputting referrals, booking appointments, and adding/amending clinics while engaging with hospital specialities to resolve issues and maintaining data on Trust systems.

GCSE English and Maths at grade C/4 or above are required, along with prior administrative or receptionist experience and strong customer service skills, with a strict view to