Primary Care Reception & Admin Coordinator

The Methodist Church in Britain; Wolverhampton; Sur place; GBP 18 000 - 23 000; Plein temps

Avantages offerts par ce poste

Training and development

Flexibility to work across sites

Résumé du poste

The Royal Wolverhampton NHS Trust is seeking several administrators to support the day-to-day running of RWT PCN practices, including greeting patients, directing them to the right service, and handling administrative and clinical systems tasks. Post holders may be asked to cover other sites, and the Trust offers training and development.

GCSE English and Maths and NVQ Level 2 in Business Administration or relevant experience are essential, along with prior reception or office-based experience

Qualifications

• GCSE grade C or above in English and Maths, or equivalent.
• NVQ Level 2 in Business Administration or relevant experience.
• Previous reception or office-based experience.
• Experience using Microsoft Office applications.
• Customer care experience.

Responsabilités

• Greet patients and provide a friendly image to patients and visitors, in person or by phone.
• Receive patients and direct them to the appropriate service or healthcare professional.
• Carry out a range of administrative duties, including support for clinical staff and the wider practice team.
• Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies.
• Provide comprehensive reception and administrative support, including specific responsibilities within clinical systems and some personnel administration.
• Support the practice team in developing systems of improvement and new initiatives.

Connaissances

Communication

Organisation

Attention to detail

IT literacy

Resilience

Empathy

Formation

GCSE English & Maths

NVQ Level 2 in Business Administration

Outils

Microsoft Office

EMIS experience

Description du poste

The Royal Wolverhampton NHS Trust is seeking several administrators to support the day-to-day running of RWT PCN practices, including greeting patients, directing them to the right service, and handling administrative and clinical systems tasks. Post holders may be asked to cover other sites, and the Trust offers training and development.

GCSE English and Maths and NVQ Level 2 in Business Administration or relevant experience are essential, along with prior reception or office-based experience