RMC Clinic Clerk

The Methodist Church in Britain; West Midlands; On-site; GBP 18,000 - 24,000; Full time

Job summary

This 12-month clerical post sits in the RMC at Wye Valley NHS Trust, handling telephone bookings in a busy call-centre style team. The role involves inputting referrals, booking appointments, and adding/amending clinics while engaging with hospital specialities to resolve issues and maintaining data on Trust systems.

GCSE English and Maths at grade C/4 or above are required, along with prior administrative or receptionist experience and strong customer service skills, with a strict view to

Qualifications

• Effective verbal and written communication skills.
• Good IT skills including Microsoft Office, Outlook and Google Docs.
• Accurate data entry and record keeping.
• Following procedures and defined protocols.
• Understanding of confidentiality and data protection principles.
• Proven keyboard, telephony and clerical skills.

Responsibilities

• Booking patient appointments.
• Inputting referrals.
• Dealing with patient enquiries.
• Adding and amending clinics.
• Engaging with specialities to resolve issues.
• Inputting data onto Trust computer systems.
• Contacting patients by telephone to book appointments in a call centre environment.
• Presenting a professional, helpful manner while keeping information fully confidential.
• Working as part of a busy team.

Skills

Verbal communication

Written communication

IT skills

Data entry

Confidentiality

Teamwork

Telephone skills

Clerical skills

Education

GCSE English and Maths (grade C/4 or above)

Tools

Microsoft Office

Outlook

Google Docs

Job description

This 12-month post sits in the RMC at Wye Valley NHS Trust, which runs Hereford County Hospital and community hospitals in the county. The clerk books appointments, inputs referrals, handles patient enquiries, adds and amends clinics, and works with specialities to resolve issues. Much of the work is telephone booking in a call centre-style setting within a busy team. Previous administrative or receptionist experience and dealing with the public are needed, along with GCSE English and Maths at grade C or 4 or above.

What the job involves

• Booking patient appointments
• Inputting referrals
• Dealing with patient enquiries
• Adding and amending clinics
• Engaging with specialities to resolve issues
• Inputting data onto Trust computer systems
• Contacting patients by telephone to book appointments in a call centre environment
• Presenting a professional, helpful manner while keeping information fully confidential
• Working as part of a busy team

What's required

Qualifications

• GCSE English and Maths at grade C/4 or above

Experience

• Previous administrative or receptionist experience
• Experience of dealing with the public face to face and by phone
• Good customer service skills

Skills & knowledge

• Effective verbal and written communication skills
• Good IT skills including Microsoft Office, Outlook and Google Docs
• Accurate data entry and record keeping
• Following procedures and defined protocols
• Understanding of confidentiality and data protection principles
• Proven keyboard, telephony and clerical skills

Other

• Working effectively as part of a team

Nice to have

• Level 2 in Business Administration or Customer Care, or equivalent experience
• Experience using MAXIMS or other hospital systems
• Experience in a healthcare or NHS environment
• Experience of working in a busy team or call centre-style environment