Outpatient Front Desk & Clinic Coordinator

The Methodist Church in Britain; West of England; Sur place; GBP 21 000 - 24 000; Plein temps

Résumé du poste

Bristol NHS Foundation Trust is seeking an Outpatient Receptionist to greet patients and families, prepare clinics, and carry out clerical tasks under supervision. The role requires GCSE English and Maths at grade C or above, plus clerical or reception experience.

You will liaise with wards, GPs, and staff by phone, email, and in person, maintaining a calm, professional standard in busy environments. The position demands resilience with distressed individuals and strong IT skills.

Qualifications

• GCSE English and Maths (grade C or above).
• Clerical or administration experience including filing and/or reception.
• Excellent, professional telephone and reception manner.
• Ability to work under pressure and meet deadlines with high accuracy.

Responsabilités

• Greet patients and their families on arrival.
• Prepare clinics.
• Carry out clerical duties including filing, post, diary management and scanning patient notes.
• Liaise with wards, clinical staff, GPs and Trust staff by phone and email.
• Maintain waiting areas and patient information materials up to date.
• Attend meetings as required and participate in training.
• Support in training new team members and contribute to departmental audits.

Connaissances

Excellent telephone/reception manner

Organisational skills

Working under pressure

Attention to detail

IT skills (Microsoft Office)

Effective communication

Formation

GCSE English and Maths (grade C+)

Outils

Microsoft Office

Email systems

Description du poste

Bristol NHS Foundation Trust is seeking an Outpatient Receptionist to greet patients and families, prepare clinics, and carry out clerical tasks under supervision. The role requires GCSE English and Maths at grade C or above, plus clerical or reception experience.

You will liaise with wards, GPs, and staff by phone, email, and in person, maintaining a calm, professional standard in busy environments. The position demands resilience with distressed individuals and strong IT skills.