Oncology Booking Clerk

The Methodist Church in Britain; Wakefield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS pension plan

Generous holiday allowance

Employee health and wellbeing services

Onsite nursery

Childcare vouchers

Home electronics scheme

Working carers support

Carer-friendly policies

Job summary

Mid Yorkshire Teaching NHS Trust is seeking a Booking Clerk to join the Oncology Patient Access Team. The role involves booking outpatient and day-case appointments, maintaining accurate pathway records, and supporting the booking service across multiple sites.

You will handle a central call line, liaise with clinicians, and ensure timely appointments while following SOPs and Trust policies. A customer-focused approach and strong IT skills are essential.

Qualifications

• GCSE English Language and Maths at grade C or above, or equivalent experience.
• IT qualification such as CLAIT or ECDL.
• NVQ Level 3 in Business Administration, or equivalent experience.

Responsibilities

• Book, cancel and rearrange outpatient and day case appointments in line with clinical instructions and SOPs.
• Monitor patient tracking lists so patients are seen within national and local waiting time targets, escalating capacity problems early.
• Record RTT codes, clinical activity, treatment information and system discharges accurately on PAS and related systems.
• Process referrals, including day case administrative booking and coding, and route internal requests to clinicians via ICE.
• Handle the central call service for appointment and pathway enquiries.
• Liaise with clinicians and clinical administration teams to keep patient pathways correctly recorded.
• Support the Patient Access Team Leader in delivering the booking service.
• Process clinic changes.
• Carry out general administrative tasks.
• Work flexibly across sites.
• Communicate sensitively with distressed and anxious patients and relatives.
• Follow SOPs and Trust policy to meet required timescales.

Skills

Excellent communication

Organising

Customer service

Teamwork

Education

GCSE English & Maths (C or above)

CLAIT or ECDL

NVQ Level 3 in Business Administration

Tools

Microsoft Office

CRM systems

Job description

This booking clerk post sits in the oncology patient access team at Mid Yorkshire Teaching NHS Trust, where the team books outpatient and day case appointments across several sites. The work centres on booking, changing and cancelling appointments, tracking waiting lists against target dates and keeping pathway records accurate on the Patient Administration System. Much of the day involves a central call line with patients who are often anxious, and the role is cross-site rather than based at one hospital. Applicants need GCSE-level English and maths, or equivalent experience, and experience of a customer service setting.

What the job involves

• Book, cancel and rearrange outpatient and day case appointments in line with clinical instructions and SOPs
• Monitor patient tracking lists so patients are seen within national and local waiting time targets, escalating capacity problems early
• Record RTT codes, clinical activity, treatment information and system discharges accurately on PAS and related systems
• Process referrals, including day case administrative booking and coding, and route internal requests to clinicians via ICE
• Handle the central call service for appointment and pathway enquiries
• Liaise with clinicians and clinical administration teams to keep patient pathways correctly recorded
• Support the Patient Access Team Leader in delivering the booking service
• Process clinic changes
• Carry out general administrative tasks
• Work flexibly across sites
• Communicate sensitively with distressed and anxious patients and relatives
• Follow SOPs and Trust policy to meet required timescales

What’s required

Qualifications

• GCSE or CSE English Language and Maths at grade C or above, or equivalent experience
• IT qualification such as CLAIT or ECDL
• NVQ Level 3 in Business Administration, or equivalent experience

Experience

• Working with multiple software programmes, such as Microsoft Office and customer relationship management systems
• Working within a multidisciplinary team
• Working in a customer service environment
• Working in a demanding, fast-paced environment and coping with regular interruptions and changing priorities
• Collating data
• Scheduling or coordinating activities and/or resources

Skills & knowledge

• Excellent communication skills to overcome barriers of understanding
• Organising self to work to deadlines and quality standards

What’s offered

• NHS pension plan
• Generous holiday allowance
• Employee health and wellbeing services
• Onsite nursery
• Childcare vouchers
• Home electronics scheme
• Working carers support
• Carer-friendly policies