Booking Clerk

The Methodist Church in Britain; Nottingham; Presencial; GBP 19.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Annual leave 27-33 days

Sick pay

NHS Pension Scheme

Eye tests

Gym discount

Bicycle loan

Salary sacrifice car schemes

Wellbeing support

Descripción de la vacante

Tameside and Glossop Integrated Care NHS Foundation Trust is seeking a permanent Band 2 Clerk for the Outpatient Central Booking Office, delivering appointments, referrals and call handling. The role supports a patient-focused service across the department, using Trust systems and maintaining confidentiality within a busy team.

The post requires good IT and communications skills, Maths/English GCSEs or equivalent, and a proactive approach to prioritising tasks within a rota-based work pattern.

Formación

• Maths and English GCSE or equivalent.
• Experience dealing with members of the public.
• Strong telephone and customer service skills.
• Excellent written and verbal communication.
• Accurate data entry and handling confidential information.

Responsabilidades

• Manage outpatient appointments and referrals in Central Booking Office.
• Answer calls from patients and provide information.
• Book and schedule within the department.
• Input and extract information on Trust systems.
• Meet call centre KPI targets.
• Provide efficient, high-quality service.

Conocimientos

Telephone communication

Customer service

IT skills

Confidentiality

Teamwork

Attention to detail

Educación

Maths and English GCSE

Herramientas

Microsoft Office

Patient Administration System

Descripción del empleo

A permanent Band 2 post in the Outpatient Central Booking Office at Tameside and Glossop Integrated Care NHS Foundation Trust, covering 37.5 hours a week. The clerk manages outpatient appointments and referrals, books and schedules within the department, and answers patient calls as part of a call centre rota. Shifts cover 8.30am to 6pm on weekdays, and the work involves handling confidential patient information on Trust administrative systems. Strong telephone manner and computer skills are central to fit.

What the job involves

• Manage outpatient appointments and referrals within the Central Booking Office, keeping accuracy and confidentiality high
• Answer calls and queries from patients to give a pleasant patient experience
• Support the call centre as part of the rota
• Book and schedule appointments within the department
• Input and extract information on Trust patient administrative systems
• Meet call centre KPI targets
• Provide an efficient, high-quality service to the Central Booking Office

Qualifications

• Maths and English GCSE or equivalent, or equivalent experience

Experience

• Experience of dealing with members of the public
• Previous experience in a high-level customer service environment
• Working where agreed telephony standards are delivered to a high standard
• Working as part of a team

Skills & knowledge

• Excellent written, verbal and telephone communication, with strong customer service skills
• Accuracy and attention to detail
• Excellent IT skills for regular use of computer systems
• Understanding of confidentiality
• Appreciation of the needs of patients, carers and healthcare staff
• Re-prioritising and planning own daily workload while supporting colleagues

Nice to have

• Competent use of Microsoft Office
• Competent use of a Patient Administration System or similar
• Knowledge of e-Referrals
• Knowledge of Patient Administration Systems
• Knowledge of RTT (referral to treatment) targets
• Previous experience of booking appointments
• NHS background
• ECDL or NVQ in Administration

What's offered

• Flexible working
• 27-33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Bicycle loan and salary sacrifice car schemes
• Wellbeing support for stress, bereavement, relationships and finance