Outpatient Booking Clerk

East Cheshire NHS Trust; Macclesfield; On-site; GBP 26,000 - 27,000; Full time

Job summary

East Cheshire NHS Trust is looking to appoint a full-time, enthusiastic Booking Clerk to support our Outpatient Booking Team at Macclesfield District General Hospital, a busy NHS setting serving the local community. You will be computer literate, flexible and willing to learn new skills, with excellent verbal and written communication when dealing with staff and patients by phone, email and face-to-face.

Hours per week: 37.5 (part-time also considered).

Qualifications

• 5 GCSEs grade C/4 or equivalent, including English.
• Working towards NVQ Level 3 or equivalent.
• ECDL (European Computer Driving Licence).

Responsibilities

• Plan, book and schedule outpatient appointments to meet targets.
• Prioritise waiting lists and offer day/time options.
• Handle inquiries by phone, email and in person.
• Maintain patient confidentiality and data protection compliance.

Skills

Communication skills

Computer literacy

Medical terminology

Administration

Organisational skills

Customer care

Education

GCSEs including English

NVQ Level 3 or equivalent

ECDL

Tools

Windows

Excel

Job description

We are looking to appoint a full time, enthusiastic and motivated booking clerk to support our Outpatient Booking Team .

You will need to be computer literate, flexible and willing to learn new skills.

You will be working within a multi-disciplinary team and must have a positive and proactive approach to work.

You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face.

Knowledge of medical terminology, administration and organisational experience is essential.

If you enjoy variety and would like to make a difference, we would like to hear from you.

The Trust is committed to staff training and extended roles and professional development is encouraged.

Hours per week: 37.5 (part time also considered)

Main duties of the job

To work as part of the Outpatient Booking Team to plan, book and schedule outpatient appointments ensuring that both Government and Trust targets are met.

Managing all new and follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible.

Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.

Macclesfield District General Hospital is a busy district general hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester.

Please note that Skilled Worker visa sponsorship is not available for this post.

Applicants must therefore have the right to work in the UK without requiring Skilled Worker visa sponsorship for this role.For further information please visit Visas and immigration - GOV.UK (www.gov.uk)

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

About us

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Job responsibilities

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job youre applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

Qualifications

• 5 GCSE's grade C (4) or equivalent (must include English)
• Working towards NVQ (National Vocational Qualifications) Level 3 or equivalent experience
• ECDL (European Computer Driving Licence)

Experience

• Previous office admin experience

Knowledge and Skills

• Knowledge of hospital patient administration systems or other computer-based systems for making appointments
• Working knowledge of Windows and Excel packages
• Knowledge of office procedures
• Sound understanding of confidentiality and Data Protection Act 1998
• Awareness of current NHS policies, priorities and targets
• Strong written and verbal communication skills and an ability to deal with sensitive issues
• Customer care

£25,760 to £27,476 a yearpro rata (Subject to job matching)