RMC Clinic Clerk

Wye Valley; Hereford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Wye Valley NHS Trust in Hereford is seeking an RMC Clinic Clerk to support appointment bookings, referrals, and patient enquiries. You will input data into Trust systems and interact with hospital specialties to resolve issues, including calling patients to schedule appointments.

Ideal candidates will have strong communication, data entry accuracy, and the ability to work as part of a busy team in a confidential environment. Training is provided, with a pro rata annual salary of £25,272.

Qualifications

• Effective verbal and written communication skills.
• Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
• Accurate data entry and record keeping.
• Ability to follow procedures and work within defined protocols.
• Understanding of confidentiality and data protection principles.

Responsibilities

• Book appointments and input referrals.
• Deal with patient enquiries and input data into trust systems.
• Contact patients by telephone to book appointments within a call centre environment.
• Maintain confidentiality and provide accurate support to the team.

Skills

Verbal and written communication

IT skills (MS Office, Outlook, Google)

Accurate data entry

Follow procedures

Confidentiality

Education

GCSE English and Maths

Level 2 in Business Administration/Customer Care

Tools

MAXIMS

Job description

Site Hereford County Hospital - Monkmoor Court Town Hereford Salary £25,272 pa pro rata Salary period Yearly Closing 15/10/2026 23:59

Job overview

An exciting opportunity has arisen in the RMC for an RMC Clinic Clerk.

Main responsibilities will include, booking appointments, inputting referrals, dealing with patient enquiries, adding/amending clinics, engaging with the specialities to resolve any issues, and the input of data on to Trust computer systems. An integral part of the role is contacting patients by telephone to book appointments within a call centre environment.

Main duties of the job

You will be required to project a professional helpful manner and ensuring complete confidentiality is adhered to at all times. You will be working with a busy team and will ideally have some experience of working within this type of environment.

Criteria:

• Good customer service skills face to face contact with the general public
• Proven keyboard, telephony and clerical skills
• Respect confidentiality
• Maintain a high level of accuracy
• Ability to operate effectively as part of a team

Working for our organisation

Wye Valley NHS Trust is a member of an NHS Foundation Group with South Warwickshire NHS FT , the George Eliot Hospital NHS Trust and Worcestershire Acute Hospitals NHS Trust.

Located on the border with Wales in the shadow of the Black Mountains, we provide acute and community services across Herefordshire and into parts of Powys and run Hereford County Hospital and the community hospitals in Bromyard, Leominster and Ross-on-Wye.

We are a progressive and forward looking trust with ambitious plans to improve quality and integrate patient pathways through close collaborative working with our partners to deliver the quality of care we’d want for our family and friends.

More than 3,500 people work for the Trust – they tell us it’s a great place to work, blending the busyness of a DGH with the benefits of working in a beautiful rural and unspoilt county like Herefordshire.

We can offer a great work-life balance and have a fine tradition of working with staff to help them achieve their full potential.

Russell Hardy, Trust Chairman: “The strength of the Trust is its amazing staff; a great place to work, a great place to develop your career and a great place to reach your potential.”

Our values -Care, Accountability, Respect and Excellence - are at the heart of all we do. We believe in providing the right care in the right place at the right time...all the time.

Detailed job description and main responsibilities

Please note: This vacancy maybe retracted as a result of being deemed suitable for the redeployment of internal staff.

Person specification

Education & Qualifications

• GCSEs (or equivalent) in English and Maths at Grade C/4 or above
• Level 2 in Business Administration, Customer Care (or equivalent experience)

Skills, Knowledge & Abilities

• Effective verbal and written communication skills
• Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
• Accurate data entry and record keeping
• Ability to follow procedures and work within defined protocols
• Understanding of confidentiality and data protection principles

Experience

• Previous experience in an administrative or receptionist role
• Experience of dealing with the public both face to face and by phone
• Experience using MAXIMS or other hospital systems
• Experience in a healthcare or NHS environment

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Sheila Marshall Job title Outpatients Deputy General Manager Email address [e-mail] Telephone number 01432 257810 Additional information

For an further information please contact Referral Management Centre on 01432 257810.