Outpatients Clinic Clerk - Patient Services & Data Entry

Wye Valley; Hereford; On-site; GBP 23,000 - 28,000; Full time

Job summary

Wye Valley NHS Trust in Hereford is seeking an RMC Clinic Clerk to support appointment bookings, referrals, and patient enquiries. You will input data into Trust systems and interact with hospital specialties to resolve issues, including calling patients to schedule appointments.

Ideal candidates will have strong communication, data entry accuracy, and the ability to work as part of a busy team in a confidential environment. Training is provided, with a pro rata annual salary of £25,272.

Qualifications

• Effective verbal and written communication skills.
• Good IT skills, including use of Microsoft Office, Outlook and Google Docs.
• Accurate data entry and record keeping.
• Ability to follow procedures and work within defined protocols.
• Understanding of confidentiality and data protection principles.

Responsibilities

• Book appointments and input referrals.
• Deal with patient enquiries and input data into trust systems.
• Contact patients by telephone to book appointments within a call centre environment.
• Maintain confidentiality and provide accurate support to the team.

Skills

Verbal and written communication

IT skills (MS Office, Outlook, Google)

Accurate data entry

Follow procedures

Confidentiality

Education

GCSE English and Maths

Level 2 in Business Administration/Customer Care

Tools

MAXIMS

Job description

Wye Valley NHS Trust in Hereford is seeking an RMC Clinic Clerk to support appointment bookings, referrals, and patient enquiries. You will input data into Trust systems and interact with hospital specialties to resolve issues, including calling patients to schedule appointments.

Ideal candidates will have strong communication, data entry accuracy, and the ability to work as part of a busy team in a confidential environment. Training is provided, with a pro rata annual salary of £25,272.