Booking Clerk

The Methodist Church in Britain; Low Bolton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Further training and development

Job summary

Bolton NHS Foundation Trust is seeking a Booking Clerk to join the Access, Booking & Choice Team. The role involves arranging, changing, and cancelling patient appointments, handling calls from patients, carers and GPs, and keeping records accurate.

The post includes evening and weekend shifts to cover seven days a week and may involve cover for colleagues on leave. Training opportunities are available within the department.

Qualifications

• Good general education including English GCSE grade C or above, or equivalent.
• ECDL or equivalent computer skills.
• Information governance training.

Responsibilities

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets.
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals.
• Ensure patient appointment information is accurately recorded on Trust systems.
• Manage clinic capacity and support effective use of appointment slots.
• Process referrals and validate patient demographic information.
• Liaise with clinical and administrative teams about appointment changes and clinic scheduling.
• Maintain confidentiality and comply with data protection and information governance requirements.
• Support the achievement of service performance standards and patient access targets.
• Escalate booking issues, capacity concerns or patient queries as appropriate.
• Provide general administrative support to the department as required.
• Liaise with patients and carers to agree appointments, cancellations and rebooking, and manage non-attendance under the Access Policy.
• Ensure booking standards are implemented and maintained.

Skills

Customer service

Communication

Teamwork

Education

English GCSE C or equivalent

ECDL/computer skills

Information governance training

Tools

LE2.2 knowledge

Job description

The Access, Booking & Choice Team at Bolton NHS Foundation Trust needs a Booking Clerk for the central department that handles all outpatient and inpatient bookings. The work centres on arranging, changing and cancelling patient appointments, taking calls from patients, carers and GPs, and keeping records accurate. The department runs seven days a week, so the post includes evening and weekend shifts and cover for colleagues on leave.

What the job involves

• Book, cancel and reschedule patient appointments in line with Trust policies and waiting time targets
• Respond to telephone enquiries from patients, carers, GP practices and healthcare professionals
• Ensure patient appointment information is accurately recorded on Trust systems
• Manage clinic capacity and support effective use of appointment slots
• Process referrals and validate patient demographic information
• Liaise with clinical and administrative teams about appointment changes and clinic scheduling
• Maintain confidentiality and comply with data protection and information governance requirements
• Support the achievement of service performance standards and patient access targets
• Escalate booking issues, capacity concerns or patient queries as appropriate
• Provide general administrative support to the department as required
• Liaise with patients and carers to agree appointments, cancellations and rebooking, and manage non-attendance under the Access Policy
• Ensure booking standards are implemented, adhered to and maintained so patient pathways are managed appropriately

Qualifications

• Good general education including English GCSE grade C or above, or equivalent
• ECDL or equivalent computer skills
• Information governance training

Experience

• Experience in an administrative environment

Skills & knowledge

• Customer service skills
• Working knowledge of LE2.2
• Ability to prioritise and cope with a busy workload
• Ability to work under pressure to meet deadlines and targets
• Ability to work as part of a team and alone, using own initiative
• Excellent written and verbal communication

Other

• Good attention to detail and working to standards
• Excellent organisation and coordination

Nice to have

• Administration or customer service qualification
• Experience in a busy hospital or NHS setting

What’s offered

• Further training and development opportunities