NHS Business Service Practitioner

Northumbria Healthcare Nhs Foundation Trust; Amble; On-site; GBP 19,000 - 21,000; Full time

Job summary

A leading NHS Trust in the UK is offering an exciting opportunity for an Apprenticeship Education Programme in Business Administration. This role allows candidates to earn while learning, supporting internal and external customers while gaining valuable skills in administrative and customer service roles. Successful candidates will receive pastoral support, job-specific training, and the chance to attain a Level 2 Customer Service Practitioner qualification over a 15-month contract. This position emphasizes diversity and inclusion, welcoming applicants from all backgrounds.

Benefits

Extensive staff health and well-being programme

Generous annual leave

Opportunities for professional development

Access to savings schemes

Qualifications

• Willingness to learn and demonstrate motivation.
• Professional attitude and teamwork.
• Ability to provide excellent customer service.

Responsibilities

• Support and assist in administrative duties.
• Develop excellent customer service skills.
• Perform data input, storage, and retrieval.

Skills

Excellent communication skills

Positive work ethic

Good interpersonal skills

Education

Minimum required education

Job description

Apprenticeship Education Programme

An Apprenticeship Education Programme is an integrated work based training and development programme, an excellent springboard to start your NHS career while gaining knowledge and competencies leading to a nationally accredited apprenticeship qualification and possible future career progression.

To gain relevant work based learning within a Business Administration environment to provide a high quality service to internal and external customers.

To support and assist in the provision of an administration service and customer service role to the designated department/ward team. This will include developing excellent customer service skills, behaviours and service knowledge when delivering to your customers. Provide services including data input, storage and retrieval of data, filing, handling of post and dealing with telephone enquiries and customers face to face.

Become prepared and knowledgeable within the working environment and work towards gaining a Level 2 Customer Service Practitioner Apprenticeship.

At the end of the Apprenticeship be "work-ready" for an administrative/ customer service role.

Applicants who are members of the Armed Forces, and those who have a disability that requires support in the workplace (two ticks pledge) and who meet the essential criteria will be interviewed under the Trust's interview guarantee scheme.

We recognise the positive value of diversity and inclusion and are committed to a workforce that is diverse, equal and inclusive. We welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates as BAME people are currently under-represented in our workforce as well as other under-represented groups such as LGBT+ and disabled candidates. We are a Disability Confident Employer, a Stonewall Diversity Champion, have a Gold award from the Defense Recognition Scheme and are a mindful employer.

If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Make sure to read the 'applicant guidance notes' before submitting your application and make sure you know everything there is to know before joining our fantastic trust!

Certificate of Sponsorship Northumbria Healthcare NHS Foundation Trust proudly hold a sponsor licence. In order to provide sponsorship you and the role you are applying for must meet UKVI eligibility requirements. Please check your eligibility prior to submitting an application. Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Please note that it is a requirement of this Trust that all successful applicants pay for their own DBS certification if a DBS check is required for the post. The method of payment is a salary deduction from your first monthly pay.

Job focused skills and attributes

We are looking for people with a professional attitude, excellent communication skills, positive work ethic and good interpersonal skills. You will require willingness to work as a team, demonstrate motivation, be willing to learn and have the minimum required education.

Benefits and Working Environment

• Extensive staff health and well‑being programme including access to our specialist Wellbeing Hub
• Support and connection through a variety of Staff Network groups
• A range of flexible working opportunities
• Generous annual leave and pension scheme
• Access to lease car and home electronics scheme (qualifying criteria applies)
• Opportunities to improve your professional development through our vast training programmes
• Access to savings scheme via salary sacrifice with Northumberland Community Bank

We work closely with Kids First Nurseries that are based within our trust grounds at Wansbeck, North Tyneside and Hexham hospitals to care for our Trust family's children, they offer care for children from 6 weeks old up to 4 years. There are a number of funding options run by the government to help working parents, including Early Years Funding and Tax Free Childcare.

Flexible working offers choice in where, when, and how we work, ensuring patients remain at the heart of all we do. It's open to everyone, and we aim to find solutions that work for both you and the organisation. All arrangements must be reasonable and balanced to maintain safe and effective patient care.

We are proud to be one of the country's top performing NHS trusts - rated 'outstanding' overall by the Care Quality Commission (CQC). We provide a range of health and care services to support more than 500,000 people living in Northumberland and North Tyneside across the largest geographical area of any NHS Trust in England. Our teams deliver care from hospitals, a range of community venues and people's homes. Our hospitals include a specialist emergency care hospital (the first of its kind in England), three general hospitals and community hospitals. In the community we deliver a wide range of community and public health services.

We lead in innovation and quality, having opened the Northumbria Healthcare Manufacturing and Innovation Hub during the Covid-19 pandemic and have recently launched our Community Promise - a pledge to make a real impact not just in healthcare but on the wider factors that affect people's lives, such as education, employment and the economy.

Job Overview

Exciting opportunities have arisen for NHS Business Service Practitioner Apprenticeship at Rothbury General Practice, part of Northumbria Healthcare NHS Foundation Trust; the post is available to anyone who is interested in working within an NHS Healthcare environment while completing a Level 2 Apprenticeship qualification in Customer Service (15 months).

Staff new to the Trust will be employed on an apprentice contract so that they have an opportunity to "earn while they learn".

Our apprenticeships offer:

• Earn a salary while studying
• Gain job specific skills
• Study towards a related qualification including literacy and numeracy (if required)
• Have regular pastoral support and personal development reviews
• Are employed on a 15-month training contract
• Enjoy benefits such as paid annual leave, comprehensive mandatory training, protected time for your studies and NHS discounts

We are an equal opportunity employer and welcome applications from all backgrounds.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.