NHS Administrator

Belmont Recruitment; Greater Lincolnshire; On-site; GBP 20,000 - 25,000; Part time

Job summary

A recruitment agency is looking for an experienced Outpatients Administration Assistant to support a busy outpatient appointment service within a large NHS organization in Lincolnshire. This temporary role involves booking appointments, maintaining patient records, and providing professional support in a fast-paced environment. Candidates must have customer-focused experience and be able to meet tight deadlines. The position is expected to last for 3 months with a possibility of extension.

Qualifications

• Experience in a customer-focused or administrative role.
• Ability to work effectively in a fast-paced environment and meet tight deadlines.

Responsibilities

• Booking and managing outpatient appointments.
• Tracking patients along their care pathway.
• Maintaining accurate patient records.
• Providing professional reception and telephone services.
• Identifying potential breaches and escalating concerns.

Skills

Customer-focused experience

Effective time management

Communication skills

Job description

Belmont Recruitment is currently recruiting for an experienced Outpatients Administration Assistant to support a busy outpatient appointment service within a large NHS organisation in Lincolnshire. This is a temporary contract for 3 months with a view to extend.

Key Responsibilities

• Booking and managing outpatient appointments in line with RTT and Cancer Waiting Time targets
• Tracking patients along their care pathway to prevent breaches
• Maintaining accurate patient records using hospital administration systems (e.g. CareFlow PAS)
• Liaising with clinicians, secretaries and internal departments to resolve booking issues
• Managing appointment changes, cancellations and non-attendance in line with policy
• Providing professional reception and telephone services to patients and staff
• Identifying potential breaches and escalating concerns to senior staff
• Supporting outpatient clinics and assisting with day-to-day reception duties
• Assisting with the induction, training and support of new or junior staff

Requirements

• Experience in a customer-focused or administrative role
• Ability to work effectively in a fast-paced environment and meet tight deadlines

Please apply with an up to date CV ASAP if this role would be of interest to you.