NHS 111 Health Advisor - Compassionate Call Handler

SECamb; Crawley; On-site; GBP 30,000; Full time

Job summary

A local ambulance service is seeking a Health Advisor (Call Handler) in Crawley. In this pivotal role, you will provide critical support to callers, offering lifesaving advice during emergencies and guiding patients through diverse health issues. Ideal candidates will possess strong communication skills, empathy, and resilience under pressure. Training will be provided, ensuring readiness for this demanding job. The position includes flexible shifts with an engaging work environment and opportunities for career development.

Benefits

Competitive salary of £24,937 – £26,598

35 days' annual leave including Bank Holidays

Free Enhanced DBS check

Access to Blue Light discounts

Training and development programs

Qualifications

• Candidates must have excellent communication and interpersonal skills.
• Demonstrated ability to remain calm under pressure.
• Fast and accurate typing skills required.

Responsibilities

• Provide lifesaving advice while an ambulance is on route.
• Assist callers with a variety of emergency situations.
• Work in a 24/7 environment with flexible shift patterns.

Skills

Communication skills

Empathy

Resilience

Typing skills

Education

GCSE Maths and English at Grade C or above

Job description

A local ambulance service is seeking a Health Advisor (Call Handler) in Crawley. In this pivotal role, you will provide critical support to callers, offering lifesaving advice during emergencies and guiding patients through diverse health issues. Ideal candidates will possess strong communication skills, empathy, and resilience under pressure. Training will be provided, ensuring readiness for this demanding job. The position includes flexible shifts with an engaging work environment and opportunities for career development.