NHH Metering Insight Analyst (Hybrid)

Thames Water Utilities Limited; Slough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

26 days holiday per year

Performance-related pay plan

Pension scheme

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a Non-Household (NHH) Metering Analyst to turn complex data into clear, actionable insight, supporting smart metering rollout for non-household customers. The role involves collaborating with retailers, MOSL interfaces, and internal teams to drive performance improvements and better customer outcomes.

Based at Hybrid - Worcester House, Langley, the role focuses on delivering regular performance reporting, data interpretation, and escalation resolution to

Qualifications

• Strong analytical and problem-solving skills with data-driven insights.
• Experience using operational data for performance reporting and decision support.
• Excel proficiency and confidence working with large data sets.
• Ability to interpret data and communicate clear insights to stakeholders.
• Ability to work across multiple systems and data sources.
• Excellent attention to detail and accuracy.

Responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyze operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision‑making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, coordinating with field teams, scheduling teams and contractors to resolve issues.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Skills

Analytical skills

Problem-solving

Operational data

Performance reporting

Data interpretation

Excel skills

Multiple data sources

Attention to detail

Sound judgement

Communication skills

Stakeholder communication

Delivery focus

Education

Water industry experience

Tools

Power BI

Job description

Thames Water Utilities Limited is seeking a Non-Household (NHH) Metering Analyst to turn complex data into clear, actionable insight, supporting smart metering rollout for non-household customers. The role involves collaborating with retailers, MOSL interfaces, and internal teams to drive performance improvements and better customer outcomes.

Based at Hybrid - Worcester House, Langley, the role focuses on delivering regular performance reporting, data interpretation, and escalation resolution to