NHH Metering Data Analyst: Turn Insights into Action

Thames Water Ltd; Slough; Hybrid; GBP 32.000 - 39.000; Vollzeit

Benefits dieser Stelle

Salary starting £35,090

26 days holiday rising to 30

Performance-related pay

Generous Pension Scheme

Zusammenfassung

Thames Water is seeking an analytical and proactive NHH Metering Analyst to support the non-household smart metering programme. You will turn complex data into clear, actionable insights to drive performance, investigate metering escalations, and improve customer outcomes across retailers and business customers.

You will work with the NHH Metering team, contractors, and MOSL interfaces to monitor performance, identify trends, and support regulatory reporting.

Qualifikationen

• Strong analytical and problem-solving skills.
• Experience working with operational data and performance reporting.
• Ability to interpret data and communicate clear, meaningful insights.
• Strong Excel skills and confidence working with data.

Aufgaben

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Kenntnisse

Analytical skills

Operational data

Excel skills

Data storytelling

Data sources

Attention to detail

Sound judgement

Stakeholder comms

Delivery-focused

Tools

Power BI

Jobbeschreibung

Thames Water is seeking an analytical and proactive NHH Metering Analyst to support the non-household smart metering programme. You will turn complex data into clear, actionable insights to drive performance, investigate metering escalations, and improve customer outcomes across retailers and business customers.

You will work with the NHH Metering team, contractors, and MOSL interfaces to monitor performance, identify trends, and support regulatory reporting.