NHH Metering Analyst: Drive Data Insights (Hybrid)

Pertemps; Slough; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

26 days holiday increasing to 30 +bank

Performance-related pay

Generous Pension Scheme

Employee benefits for health and Well‑

Job summary

Thames Water is seeking an analytical NHH Metering Analyst to turn data into actionable insight and support metering performance across non-household customers. You’ll analyze trends, assist with escalations and help drive better operational decisions in a hybrid office setup.

The role focuses on reporting, data interpretation, and collaboration with field and scheduling teams to improve processes and customer outcomes within the smart metering programme.

Qualifications

• Strong analytical and problem-solving skills.
• Experience with operational data and performance reporting.
• Excellent attention to detail and accuracy.
• Strong Excel skills and data interpretation.
• Clear communication with stakeholders.

Responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Skills

Analytical thinking

Data analysis

Excel proficiency

Communication skills

Problem solving

Tools

Power BI

Job description

Thames Water is seeking an analytical NHH Metering Analyst to turn data into actionable insight and support metering performance across non-household customers. You’ll analyze trends, assist with escalations and help drive better operational decisions in a hybrid office setup.

The role focuses on reporting, data interpretation, and collaboration with field and scheduling teams to improve processes and customer outcomes within the smart metering programme.