NHH Metering Analytics Specialist

Thames Water Utilities Limited; Langley; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

26 days holiday

Bonus scheme

Pension scheme

Benefits package

Job summary

Thames Water is seeking an analytical and proactive NHH Metering Analyst to support the non-household smart metering programme. You will turn complex data into actionable insights to inform performance, trends and operational decisions for retailers, business customers and internal teams.

In this busy role you will produce regular and ad hoc reports, identify opportunities for improvement, help resolve metering escalations and support regulatory reporting, ensuring high-quality customer outcomes

Qualifications

• Strong analytical and problem-solving skills.
• Experience working with operational data and performance reporting.
• Ability to interpret data and communicate clear, meaningful insights.
• Strong Excel skills and confidence working with data.
• Comfortable navigating multiple systems and data sources.
• Excellent attention to detail and accuracy.
• Ability to apply sound judgement based on analysis and available information.
• Strong communication skills, with the ability to explain insights clearly to different stakeholders using tact and diplomacy.
• Ability to work effectively in a busy, delivery-focused environment.

Responsibilities

• Produce regular and ad hoc reporting on NHH smart metering programme performance for internal and external stakeholders.
• Analyse operational data to identify trends, risks and opportunities for improvement.
• Turn data and findings into clear, actionable insights that support better decision-making.
• Work closely with operational teams to improve processes, performance and targeting.
• Support the investigation of metering escalations and performance issues using data-led insight.
• Support NHH market and regulatory reporting requirements.
• Monitor enquiries and escalations, working with field teams, scheduling teams and contractors to resolve issues and keep activity moving.
• Respond to retailer and business customer queries professionally and effectively.
• Provide wider metering analysis and support as required.

Skills

Analytical skills

Problem solving

Excel skills

Data interpretation

Data source navigation

Attention to detail

Judgement

Communication

Work under pressure

Job description

Thames Water is seeking an analytical and proactive NHH Metering Analyst to support the non-household smart metering programme. You will turn complex data into actionable insights to inform performance, trends and operational decisions for retailers, business customers and internal teams.

In this busy role you will produce regular and ad hoc reports, identify opportunities for improvement, help resolve metering escalations and support regulatory reporting, ensuring high-quality customer outcomes