Hybrid NHH Metering Administrator – Impact & Delivery

Thames Water Utilities Limited; Reading; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary starting at £30,960

26 days holiday (30 with service) + BH

Performance-related pay

Generous pension scheme

Job summary

Thames Water Utilities Limited is seeking a NHH Metering Administrator to support the day-to-day delivery of the NHH smart metering programme. Hybrid role based at Worcester House, Langley with 36 hours per week. Competitive starting salary and comprehensive benefits.

You will manage high-volume metering administration, track performance, and ensure accurate data for market reporting while coordinating with contractors and retailers to keep work progressing smoothly.

Qualifications

• Experience working within an operational or administrative environment.
• Comfortable working in a busy, target-driven environment.
• Experience handling data and working across different systems.
• Strong organisation skills with the ability to prioritise competing workloads.
• Experience engaging with customers and stakeholders.

Responsibilities

• Managing high-volume metering administration across the NHH portfolio.
• Tracking operational performance, including throughput, SLA adherence and backlogs.
• Maintaining accurate and timely operational data to support market reporting and regulatory requirements.
• Working across various systems to support the NHH Metering team and contractors.
• Supporting workflow and backlog management to keep activities moving.
• Monitoring enquiries, queries and escalations and ensuring they are progressed appropriately.
• Liaising with field teams, scheduling teams and contractors to resolve routine issues.
• Responding professionally to retailers and business customers.
• Providing wider ad hoc metering support as required.

Skills

Operational experience

Data handling

Organisation

Stakeholder engagement

Communication

Power BI (nice to have)

Education

None

Tools

Power BI

Job description

Thames Water Utilities Limited is seeking a NHH Metering Administrator to support the day-to-day delivery of the NHH smart metering programme. Hybrid role based at Worcester House, Langley with 36 hours per week. Competitive starting salary and comprehensive benefits.

You will manage high-volume metering administration, track performance, and ensure accurate data for market reporting while coordinating with contractors and retailers to keep work progressing smoothly.