NHH Metering Admin: Performance & Delivery (Hybrid)

Pertemps Thames Water; Slough; Hybrid; GBP 31,000 - 36,000; Full time

Benefits offered by this job

26 days holiday

Pension with AON

Cycle to Work

Health & wellbeing benefits

Job summary

Thames Water is seeking an organised and proactive NHH Metering Administrator to support the day-to-day delivery of our NHH smart metering programme. This hybrid role, based in Slough, focuses on data accuracy, timely reporting, and coordinating with internal teams and contractors.

You will manage high-volume metering admin, track performance metrics, and maintain data across systems to ensure reliable service for customers and retailers.

Qualifications

• Experience working within an operational or administrative environment.
• Comfortable working in a busy, target-driven environment.
• Experience handling data and working across different systems.
• Strong organisation skills with the ability to prioritise competing workloads.
• Experience engaging with customers and stakeholders.

Responsibilities

• Managing high-volume metering administration across the NHH portfolio.
• Tracking operational performance, including throughput, SLA adherence and backlogs.
• Maintaining accurate and timely operational data to support market reporting and regulatory requirements.
• Working across various systems to support the NHH Metering team and contractors.
• Supporting workflow and backlog management to keep activities moving.
• Monitoring enquiries, queries and escalations and ensuring they are progressed appropriately.
• Liaising with field teams, scheduling teams and contractors to resolve routine issues.
• Responding professionally to retailers and business customers.
• Providing wider ad hoc metering support as required.

Skills

Excel skills

Attention to detail

Organisational skills

Communication skills

Data handling

Tools

MOSL interfaces

Power BI

Job description

Thames Water is seeking an organised and proactive NHH Metering Administrator to support the day-to-day delivery of our NHH smart metering programme. This hybrid role, based in Slough, focuses on data accuracy, timely reporting, and coordinating with internal teams and contractors.

You will manage high-volume metering admin, track performance metrics, and maintain data across systems to ensure reliable service for customers and retailers.