NHH Metering Administrator: Data, Delivery & Efficiency

Thames Water Utilities Limited; Langley; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary starting at £30,960

26 days holiday per year, increasing 4

Generous Pension Scheme

Benefits for health and wellbeing

Job summary

Thames Water Utilities Limited is seeking an organised NHH Metering Administrator to support the day-to-day delivery of our non-household smart metering programme, ensuring work is completed efficiently, data is accurate and customers receive a reliable service.

You'll work closely with our NHH Metering team, contractors, retailers and MOSL interfaces to keep work progressing and resolve issues quickly and effectively, contributing to regulatory compliance and performance targets.

Qualifications

• Experience in an operational or administrative environment.
• Experience in a busy, target-driven setting.
• Experience handling data across multiple systems.
• Strong organisation skills with the ability to prioritise workloads.
• Experience engaging with customers and stakeholders.

Responsibilities

• Manage high-volume metering administration across the NHH portfolio.
• Track throughput, SLA adherence and backlogs.
• Maintain accurate and timely operational data for market reporting and regulatory requirements.
• Work across various systems to support the NHH Metering team and contractors.
• Support workflow and backlog management to keep activities moving.
• Monitor enquiries, queries and escalations and progress them appropriately.
• Liaise with field teams, scheduling teams and contractors to resolve issues.
• Respond professionally to retailers and business customers.
• Provide wider ad hoc metering support as required.

Skills

Excel

Data handling

Communication

Stakeholder engagement

Tools

Power BI

Job description

Thames Water Utilities Limited is seeking an organised NHH Metering Administrator to support the day-to-day delivery of our non-household smart metering programme, ensuring work is completed efficiently, data is accurate and customers receive a reliable service.

You'll work closely with our NHH Metering team, contractors, retailers and MOSL interfaces to keep work progressing and resolve issues quickly and effectively, contributing to regulatory compliance and performance targets.