NGMS Network Specialist

Nasstar; Greater London; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Network Specialist to support their managed service customers. This remote role involves incident management, project delivery, and utilizing cutting-edge technologies. The ideal candidate should have Cisco and Fortinet certifications, extensive experience in network hardware, and excellent communication skills. A variety of benefits including 25 days of holiday and flexible working arrangements are offered.

Benefits

25 days’ holiday + Your Birthday Off

Flexible working options

Health cash plan

Retail discounts from major brands

Qualifications

• 5 years+ experience in customer support and project delivery.
• Ability to manage workload independently and efficiently.
• Excellent organizational and multi-tasking skills.

Responsibilities

• Deal with incoming incidents over the phone and via e-mail.
• Manage incidents end-to-end, keeping customers informed.
• Work with Project Managers to ensure timely project delivery.
• Demonstrate a passion for customers and service excellence.

Skills

Cisco CCNA/CCNP or JNCIA

Fortinet Certified Professional (FCP)

5 years+ experience with router and switch hardware

Advanced Routing and Switching hands-on experience

Fortinet hands-on experience including SDWAN

Network Analysis (Audit / Recommend / Remediate)

Traffic Measurement

Network Design (Vendor Best Practice)

Network Monitoring (Monitoring Toolsets)

Excellent communication skills

Job description

NGMS Network Specialist

Application Deadline: 10 October 2025

Department: Managed Services

Employment Type: Permanent

Location: Remote, UK

Description

• A varied role to provide support to our Managed Service customers, assist with escalations from the wider Service Desks and deliver projects onsite at customer locations throughout the UK.
• To be successful in this role you will need to be agile in managing your workload and constantly re-evaluating priorities.
• You would also be expected to be flexible with working times and travel due to customer locations and downtime constraints. To maintain full 24x7 coverage for our customers, support engineers work within an on-call rotation to cover high priority cases.
• You would be required to perform a variety of proactive tasks which will help maximize customer's uptime and prevent reoccurring issues. Tasks will include resolving proactive monitoring alerts, deploying the latest security updates, systems maintenance and upgrading customer systems.
• You will have the opportunity to work with the latest leading cutting-edge technologies in a support environment that promotes systems and service excellence.

Key Responsibilities

• Deal with incoming incidents in a professional, courteous manner over the phone and via e-mail.
• Take ownership of incidents and manage them in a logical and methodical manner, taking responsibility for the end-to-end management of incidents in your queue and proactively keeping the customer informed of progress.
• Deliver projects excellence by working with Project Managers to ensure all Projects are delivered on time and on budget.
• Has a natural aptitude for troubleshooting and problem-solving.
• Embraces continual change and process improvement.
• Can express ideas and information clearly and concisely.
• Plans and manages own workflow on a daily basis to ensure the achievement of KPIs.
• Demonstrates a passion for customers and delivering service excellence.

Skills, Knowledge and Expertise

• Cisco CCNA/CCNP or JNCIA
• Fortinet Certified Professional (FCP)
• 5 years+ experience with router and switch hardware, preferably to include field based
• Track record of providing customer support and experience with project delivery.
• Advanced Routing and Switching hands on experience
• Fortinet hands on experience including SDWAN
• Network Analysis (Audit / Recommend / Remediate)
• Traffic Measurement
• Network Design (Vendor Best Practice)
• HLD / LLD
• Network Monitoring (Monitoring Toolsets) & (Proactive Alerting)
• An independent, self-starter capable of managing their own workload
• Highly organized and able to multi-task effectively
• Excellent communication skills

Benefits

What you can expect from us:

At Nasstar, we know the importance of looking after our employees – after all, it’s the team that underpins our business!

In addition to a competitive salary, supportive teams, and a real opportunity to progress in your career with a forward-thinking organisation, our benefits package includes:

• 25 days’ holiday (excluding bank holidays) + Your Birthday Off
• Flexible working – it’s important to maintain a work/life balance, as such, we will consider any written request for flexible working
• Virtual working – we practice what we preach and empower our people to work remotely
• Top tech – Leading services and solutions aren’t just for our clients; we supply best-of-breed software and hardware for all our staff too
• 4x annual salary life assurance
• Health cash plan
• Retail discounts and other perks from major brands