Network Support Engineer

Thinkit Resources; Stafford; On-site; GBP 40,000 - 50,000; Full time

Job summary

A technology solutions provider in the UK is seeking a Network Support Engineer with strong technical expertise in network monitoring and management. This role involves delivering complex projects and ensuring customer success through effective solutions. The ideal candidate should have at least 3 years of experience in a relevant role and be comfortable in customer-facing situations. A full driving license and the ability to attain SC Security Clearance are necessary for application.

Qualifications

• At least 3 years of technical experience in Large Enterprise or Public Sector environments.
• In-depth knowledge of network management and IT operations.
• Ability to engage customers effectively.

Responsibilities

• Act as a Subject Matter Expert for Network Management solutions.
• Deliver hands-on solution installation and configuration.
• Ensure customer solutions evolve with changing requirements.

Skills

Network monitoring

Customer facing experience

Security Clearance

SNMP knowledge

Packet Inspection

SIEM knowledge

Full Driving License

Tools

SolarWinds

NetFlow

Event Management tools

Job description

My client is currently looking for a Network Support Engineer to join there exciting team. We are looking for someone who has worked and has good experience on Network monitoring solutions and tools. Someone who has extensively been involved in installing, configuring, and regularly reviewing the outputs from the tool to assist customer(s).

Responsibilities

• Be a Subject Matter Expert in designated Network Management and Security Solutions.
• Be part of a team that delivers solutions to meet customer requirements.
• Deliver complex projects, including hands‑on solution installation and configuration, following defined project plans.
• Take a lead in ensuring that their customer solutions are adopted successfully and evolve as their requirements change over time (Customer Success)
• Constantly learn and be an adviser to the business on key technical topics relevant to our product scope and customer’s requests.

Skills & Experience

• At least 3 years technical experience working in or providing to Large Enterprise or Public Sector environments.
• In-depth working knowledge, including practical application of one of the following areas: Network monitoring, Implementations, Network Management, Infrastructure Management, IT / Security Operations.
• Comfortable in Customer Facing role.
• Already owns, or has the ability to pass a high level of Security Clearance.
• Knowledge / Experience of SNMP, Packet Inspection, SIEM, NetFlow, NCCM, SolarWinds, Event Management.
• Full Driving License.

This role will require SC Security Clearance so please only apply if you are applicable to receive SC Security experience.

If this looks of interest then please send your CV through ASAP and call for more information.