Network Service Technician

idibu; Highworth; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading water services provider seeks a Network Service Technician in Highworth. This role involves maintaining our clean water network, resolving customer issues, and managing network performance. Candidates should have a full UK driving license and strong customer service skills. The position offers a salary up to £32,000 per annum, plus a van and benefits including generous leave and pension scheme.

Benefits

Generous Pension Scheme

Annual Leave - 24 days, increasing with service

Performance-related pay plan

Enhanced Maternity Leave

Paternity Leave - 4 weeks paid

Health and wellbeing benefits

Qualifications

• Full UK driving license is essential.
• Strong customer service experience in a dynamic environment is necessary.
• Plumbing or water mains experience is advantageous.

Responsibilities

• Operate and isolate water mains for works.
• Own and resolve customer queries.
• Support project work and leakage detection.

Skills

Customer service experience

Technical problem-solving

IT literacy

Time management

Job description

Overview

Join Thames Water as a Network Service Technician, where you’ll play a key role in maintaining and resolving issues within our clean water network, ensuring minimal disruption to customer supply across the Thames Valley area.

This is a varied, field-based role combining customer service, technical problem-solving, and network maintenance. You’ll be the face of Thames Water to many of our customers, helping with anything from pressure issues to emergency repairs.

Base Location: Highworth - SN6 7NA, but you will cover the Thames Valley area.

Working Pattern: 38 hours/week + rota. (1 in 8 late shifts & standby)

Salary: Up to £32,000 per annum (depending on experience) + a Van and a fuel card!

Requirements: A clean UK driving license and be happy to drive between jobs.

What will you be doing as a Network Service Technician

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health & safety and water quality standards.

To thrive in this role, the essential criteria you’ll need is

• Full UK driving licence (essential).
• Strong customer service experience in a dynamic environment.
• Plumbing, water mains, or leakage experience. (advantageous)
• IT literacy and good time management.
• Positive attitude and a can-do approach.

What’s in it for you?

• Offering a salary of up to £32,000 per annum, depending on skills and experience.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan is directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to benefits to help you take care of yourself and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.