Network Protection Investigator

Pertemps; London; On-site; GBP 26,000 - 32,000; Full time

Job summary

A leading environmental services firm in London is seeking a Network Protection Investigator to help reduce sewage flooding and pollution through customer engagement and education. This role allows for independent work with flexible hours, while making a significant impact on community and environmental health. Candidates should be persuasive communicators and able to manage diverse customer relationships effectively.

Benefits

Company vehicle

24 days holiday per year

Pension plan up to 12%

Performance Related Pay Plan

Generous Paternity and Maternity Leave

Qualifications

• Experience of working with and managing diverse customer relationships.
• Confident and persuasive communicator at all levels, both written and verbal.
• Dedicated person who can work alone effectively, managing own time.
• Ability to use an Android Smartphone and basic knowledge of MS Office.

Responsibilities

• Actively reduce blockages, sewage flooding, and pollution.
• Engage with customers on best kitchen practices.
• Work independently while being part of a supportive team.

Skills

Customer relationship management

Persuasive communication

Self-management

Team collaboration

Android smartphone usage

Tools

MS Office

Job description

Overview

Are you passionate about protecting the environment and working directly with people to drive real change? We have an exciting opportunity to join our growing Environmental Performance Team as a Network Protection Investigating Agent. This role is perfect for someone who enjoys working independently while being part of a supportive team. You’ll be at the heart of making our networks cleaner and safer, helping customers, communities, and the environment thrive.

What will you be doing as a Network Protection Investigator:

• By working with customers, you will actively be part of reducing blockages, sewage flooding and pollution; protecting our network, customers, and the environment alike.
• Within this role, you will be the sole worker for your area.
• As a Network Protection Investigator, you will work closely with our customers to support and educate them in grease management and the correct disposal of waste.
• You will visit and engage with them daily on best kitchen practice to stop the misuse of drains and prevent further 'Fatbergs' from forming.
• This is a Monday to Friday position (36 hrs) and some evening visits will be required; however, it is also a flexible role where working hours can be accommodated.

Base Location: London – Crossness (SE2 9AQ). Travel will be required to field based sites in the following postcodes (SE1, 3-18, 21-24, 26, 27).

Work Pattern: 36 hours per week (Monday - Friday)

What should you bring to the role?

The essential criteria to help you succeed in this role is:

• Experience of working with and managing diverse customer relationships.
• Be a confident and persuasive communicator at all levels, both written and verbal.
• Be a dedicated person who can work alone effectively, managing your own time to deliver results.
• Be a team player who can work towards a team objective whilst managing your workload remotely. This will involve being collaborative and supportive in your approach to work.
• Ability to use an Android Smartphone and basic knowledge of MS Office with training provided.
• Due to the nature of the role, a clean driving license is essential as the post will work across several areas in the region. A company vehicle will be provided.

Additional skills and experiences would be great to have/bring:

• Desirable knowledge of the sewer network is desirable but not essential, as training will be provided.

What’s in it for you?

• Offering a salary of up to £31,500 per annum, depending on skills and experience.
• Company vehicle for business use only and a fuel card.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service.
• Pension: Maximum of 12% = 2x employee contribution.
• Performance Related Pay Plan (PRPP): Max (of salary) = 6%. On Target (of salary) = 3%.
• Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay!
• Access to many benefits to help you take care of your and your family’s health and well-being, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.