Network Operations Administrator

Cadent Foundation; Willenhall; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Pension: 18% matched

25 days holiday + statutory

Life events time off

Learning and development funding

Flexible working

ED&I commitments

Retail discounts and gym access

Job summary

Cadent is seeking a Network Operations Administrator to support the Customer Operations team. The role involves coordinating data, managing systems, and ensuring smooth day-to-day operations with a strong focus on accuracy and service delivery.

You will handle financial administration, sickness absence processes, and engagement initiatives across the function while working with stakeholders at all levels in a hybrid setting.

Qualifications

• Strong organisational skills with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Excellent stakeholder management skills, with the confidence to work effectively with colleagues at all levels.
• Great attention to detail and a proactive approach to identifying and resolving issues.
• Strong communication skills with the ability to present information clearly, accurately and professionally.
• A continuous improvement mindset with the confidence to challenge existing ways of working and suggest improvements.
• Proficiency in Microsoft Office and SharePoint, with the ability to quickly learn new systems.
• A strong customer focus and commitment to delivering excellent service.

Responsibilities

• Provide essential administrative support to the wider Customer Operations team.
• Coordinate key activities, manage data and support business processes.
• Ensure day-to-day operations run efficiently and accurately.
• Support financial administration including raising purchase orders and processing invoices.
• Assist in sickness absence administration and team activities.
• Support communications and engagement initiatives across Customer Operations.

Skills

Data management

Stakeholder management

Attention to detail

Communication

Process improvement

Office suites

Customer focus

Team collaboration

Safety awareness

Tools

Microsoft Office

SharePoint

Job description

Title: Network Operations Administrator

Location: Hybrid between Planetary Rd (WV13 3XA) & Home

Advertised Salary: £27,282-£32,097 depending on skills & experience

Job Function: Operations

Working Hours: 37

Location Type: Hybrid

Contract Type: Fixed term contract

Req ID: 3060

Posting End Date: 2/10/26

12 Month Fixed Term Contract Opportunity

Location: Hybrid between Planetary Road Wolverhampton (WV13 3XA) & Home – typically 3 days per week in office

Help keep our operations running smoothly

At Cadent, our operational teams play a vital role in delivering a safe and reliable gas network. As a Network Operations Administrator, you'll provide essential administrative support to the wider Customer Operations team, helping to coordinate key activities, manage data, support business processes and ensure day-to-day operations run efficiently.

This is a varied role where you'll work with a range of stakeholders, supporting operational delivery through excellent organisation, attention to detail and customer service.

Why you will love this role

• Managing data and systems by accurately maintaining spreadsheets, databases and business systems.
• Supporting operational activity by tracking key processes, projects and business initiatives.
• Co-ordinating financial administration including raising purchase orders, approving invoices and arranging ad-hoc payments.
• Providing people support through administration of sickness absence management processes and team activities.
• Supporting communications and engagement initiatives across Customer Operations.
• Assisting senior leaders by providing administrative support to the Head of Customer Operations and wider management teams.

What You Will Bring

• Strong organisational skills with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Excellent stakeholder management skills, with the confidence to work effectively with colleagues at all levels.
• Great attention to detail and a proactive approach to identifying and resolving issues.
• Strong communication skills with the ability to present information clearly, accurately and professionally.
• A continuous improvement mindset with the confidence to challenge existing ways of working and suggest improvements.
• Proficiency in Microsoft Office and SharePoint, with the ability to quickly learn new systems.
• A strong customer focus and commitment to delivering excellent service.
• A collaborative approach with excellent team-working, planning and organisational skills.
• A safety-first mindset and a genuine commitment to Cadent's values.

What you'll get in return

At Cadent, you'll be part of a supportive team where your contribution helps keep our operations running effectively. In return, you'll receive a competitive reward package, opportunities for development and the chance to build your career within an essential UK infrastructure business.

Benefits

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

Interview expected to take place mid-October

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we’re thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.