Support Engineer -Repair

Cadent Gas; Norwich; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Company van

Monthly performance bonus

Pension scheme

Gym membership via Gympass

Virtual GP access

Funded learning and development

Flexible working options

Inclusive culture and wellbeing

Job summary

Cadent is seeking a Support Engineer to back frontline repair work across our gas network in the Norwich area. You will join a team led by a Team Leader, helping emergencies, repairs and maintenance while promoting safety and compliant practices.

The role requires outdoor work, physical tasks, and a clean shaven appearance for protective equipment. A full UK driving licence is essential and a 1-in-6 standby rota applies.

Qualifications

• Customer-focused service delivery
• Safety-conscious and able to follow procedures
• Willingness to work outdoors and perform physical tasks
• Team-oriented with reliable, proactive attitude
• Flexible to standby rota (1-in-6) and driving requirements

Responsibilities

• Attend gas escapes and support frontline repair activities
• Assist with groundwork, excavations, reinstatements and network maintenance
• Promote safe working practices and signposting in the field
• Collaborate with Team Leaders and operational colleagues to deliver high-quality services
• Support patrol and plant protection activities to safeguard Cadent assets

Skills

Customer Focus

Positive Attitude

Safety Mindset

Teamwork Skills

Practical Capability

Flexibility

Driving Licence

Job description

Support the frontline work that keeps our customers safe and our network running

As ourSupport Engineer, you'll play a key role in supporting frontline repair activities across our gas network. This isn't just about responding to gas escapes - it's about helping deliver safe, efficient and reliable services for the millions of customers who depend on us every day.

Based in and around theNorwich/Suffolk area, you'll work closely with a Team Leader and wider operational teams to support emergency response, repairs and network maintenance activities. You'll gain valuable hands‑on experience while helping to protect our infrastructure, support customers and maintain high standards of safety and compliance.

This is a fantastic opportunity for someone who enjoys practical work, thrives in a team environment and is looking to build a long‑term career within a vital industry.

As this role requires the use of respiratory protective equipment, you'll need to be clean shaven each day in line with health and safety requirements. The role also includes participation in a 1-in-6 standby rota and associated call‑out responsibilities.

Why you'll love this role:

• Frontline Network Support- Attend gas escapes and support repair activities that help keep customers and communities safe.
• Varied Operational Work- Assist with groundwork, excavations, reinstatements and a range of network maintenance activities.
• Safety First- Promote safe working practices, using appropriate signing, lighting, guarding and cable avoidance techniques.
• Team Collaboration- Work closely with Team Leaders and operational colleagues to deliver high-quality services.
• Network Protection- Support patrol and plant protection activities that help safeguard Cadent assets.
• Career Development- Benefit from structured training, funded learning and excellent opportunities to progress your career.
• Reward & Benefits- Receive a company van, monthly performance bonus opportunities, excellent pension contributions and access to a wide range of employee benefits.

What you'll bring:

• Customer Focus- A passion for delivering excellent service and supporting customers when they need it most.
• Positive Attitude- Enthusiastic, reliable and motivated to learn and develop.
• Safety Mindset- Commitment to working safely and following company procedures.
• Teamwork Skills- Ability to work collaboratively within a high-performing operational team.
• Practical Capability- Comfortable working outdoors and undertaking physical activities, including excavations and reinstatement work.
• Flexibility- Willingness to participate in a standby rota on a 1-in-6 rotation.
• Driving Licence- A full UK driving licence is essential.

What you'll get in return:

• Basic salary of £28,443 during training, increasing to £30,111 when fully qualified
• Monthly performance bonus of up to £375
• Company van
• Free gym membership through our Gympass scheme
• Industry-leading pension scheme
• Virtual GP access
• Funded learning and development opportunities
• Excellent long-term career prospects within Cadent

Interviews will be held shortly after the closing date.

Disclaimer: While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

At Cadent, we're thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What's In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves. For this role, we offer:

• Monthly incentive bonus
• Company van (used for work purposes only)
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life's special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

We value diversity and are committed to being an equitable employer. Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

What's next?

Be part of something big. Help shape the future of gas for generations to come.