Network Operations Administrator

Cadent Gas Ltd; Wolverhampton; On-site; GBP 25,000 - 38,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

Holiday entitlement

Additional day off

Career development

Flexible working

Family policies

Discounts & gym

Job summary

Cadent Gas Ltd is seeking a Network Operations Administrator to provide essential administrative support to the Customer Operations team, coordinating key activities, managing data and supporting business processes to ensure day-to-day operations run smoothly.

The role emphasizes strong organisation, attention to detail and a customer-focused approach, with opportunities to engage with a range of stakeholders and senior leaders across the function.

Qualifications

• Strong organisational skills with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Excellent stakeholder management skills, with the confidence to work effectively with colleagues at all levels.
• Proficiency in Microsoft Office and SharePoint, with the ability to quickly learn new systems.
• A strong customer focus and commitment to delivering excellent service.

Responsibilities

• Managing data and systems by accurately maintaining spreadsheets, databases and business systems.
• Supporting operational activity by tracking key processes, projects and business initiatives.
• Co‑ordinating financial administration including raising purchase orders, approving invoices and arranging ad‑hoc payments.
• Providing people support through administration of sickness absence management processes and team activities.
• Supporting communications and engagement initiatives across Customer Operations.
• Assisting senior leaders by providing administrative support to the Head of Customer Operations and wider management teams.

Skills

Microsoft Office

SharePoint

Data management

Stakeholder communication

Tools

Excel

Job description

At Cadent, our operational teams play a vital role in delivering a safe and reliable gas network. As a Network Operations Administrator, you'll provide essential administrative support to the wider Customer Operations team, helping to coordinate key activities, manage data, support business processes and ensure day-to-day operations run efficiently. This is a varied role where you'll work with a range of stakeholders, supporting operational delivery through excellent organisation, attention to detail and customer service.

Why you will love this role

• Managing data and systems by accurately maintaining spreadsheets, databases and business systems.
• Supporting operational activity by tracking key processes, projects and business initiatives.
• Co‑ordinating financial administration including raising purchase orders, approving invoices and arranging ad‑hoc payments.
• Providing people support through administration of sickness absence management processes and team activities.
• Supporting communications and engagement initiatives across Customer Operations.
• Assisting senior leaders by providing administrative support to the Head of Customer Operations and wider management teams.

  Strong organisational skills with the ability to manage multiple priorities and deliver high-quality work to deadlines.

• Excellent stakeholder management skills, with the confidence to work effectively with colleagues at all levels.
• Great attention to detail and a proactive approach to identifying and resolving issues.
• Strong communication skills with the ability to present information clearly, accurately and professionally.
• A continuous improvement mindset with the confidence to challenge existing ways of working and suggest improvements.
• Proficiency in Microsoft Office and SharePoint, with the ability to quickly learn new systems.
• A strong customer focus and commitment to delivering excellent service.
• A collaborative approach with excellent team‑working, planning and organisational skills.
• A safety‑first mindset and a genuine commitment to Cadent's values.

What you’ll get in return

At Cadent, you'll be part of a supportive team where your contribution helps keep our operations running effectively. In return, you'll receive a competitive reward package, opportunities for development and the chance to build your career within an essential UK infrastructure business.

At Cadent, we're thrilled to be part of the future of UK energy! We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050. We're making a difference through innovation and new ways of working. Together, we're shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What's In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that's why we're committed to supporting our people to get the best out of themselves.

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life's special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don't meet every requirement? No problem! If you're excited about this opportunity but your experience doesn't align perfectly with every qualification mentioned, we would still love for you to submit your application - you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer.

Our employee communities - Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) - can't wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

To learn more about Cadent, visit our website at Be part of something big. Help shape the future of gas for generations to come.