Network Operations Administrator

Cadent Gas; Wednesfield; Hybrid; GBP 27,000 - 32,000; Full time

Benefits offered by this job

Annual bonus

Pension scheme

25 days holiday

Extra day off

Career development

Flexible working

Family policies

Discounts & gym

Job summary

Cadent is seeking a Network Operations Administrator to support the Customer Operations team with data management, process coordination and day-to-day administrative tasks. The role focuses on keeping operations running smoothly through precise data handling and stakeholder collaboration.

You will assist with planning, invoicing, purchasing and team events, ensuring accurate records and timely delivery of business processes. A safe, efficient and customer-focused mindset is essential.

Qualifications

• Strong organisational skills and ability to manage multiple priorities.
• Excellent stakeholder management and communication with colleagues at all levels.
• Attention to detail with proactive issue identification and resolution.
• Proficiency in Microsoft Office and SharePoint applications.
• Customer-focused mindset and collaborative approach to teamwork.

Responsibilities

• Manage data, spreadsheets, databases and business systems.
• Support operational activity by tracking processes, projects and initiatives.
• Coordinate financial administration: raise purchase orders, approve invoices, arrange payments.
• Provide administrative support to Head of Customer Operations and senior leaders.
• Support communications and engagement initiatives across Customer Operations.

Skills

Data management

Stakeholder management

Attention to detail

Communication skills

Continuous improvement

Microsoft Office

SharePoint

Customer focus

Team collaboration

Safety-minded

Job description

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Location: Hybrid between Planetary Rd (WV13 3XA) & Home

Advertised Salary: £27,282-£32,097 depending on skills & experience

Job Function: Operations

Working Hours: 37

Location Type: Hybrid

Contract Type: Fixed term contract

Posting End Date: 2/10/26

Location: Hybrid between Planetary Road Wolverhampton (WV13 3XA) & Home – typically 3 days per week in office

Help keep our operations running smoothly

At Cadent, our operational teams play a vital role in delivering a safe and reliable gas network. As a Network Operations Administrator, you'll provide essential administrative support to the wider Customer Operations team, helping to coordinate key activities, manage data, support business processes and ensure day-to-day operations run efficiently.

This is a varied role where you'll work with a range of stakeholders, supporting operational delivery through excellent organisation, attention to detail and customer service.

Why you will love this role

• Managing data and systems by accurately maintaining spreadsheets, databases and business systems.
• Supporting operational activity by tracking key processes, projects and business initiatives.
• Co-ordinating financial administration including raising purchase orders, approving invoices and arranging ad-hoc payments.
• Providing people support through administration of sickness absence management processes and team activities.
• Supporting communications and engagement initiatives across Customer Operations.
• Assisting senior leaders by providing administrative support to the Head of Customer Operations and wider management teams.

What you will bring

• Strong organisational skills with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Excellent stakeholder management skills, with the confidence to work effectively with colleagues at all levels.
• Great attention to detail and a proactive approach to identifying and resolving issues.
• Strong communication skills with the ability to present information clearly, accurately and professionally.
• A continuous improvement mindset with the confidence to challenge existing ways of working and suggest improvements.
• Proficiency in Microsoft Office and SharePoint, with the ability to quickly learn new systems.
• A strong customer focus and commitment to delivering excellent service.
• A collaborative approach with excellent team-working, planning and organisational skills.
• A safety-first mindset and a genuine commitment to Cadent's values.

What you'll get in return At Cadent, you'll be part of a supportive team where your contribution helps keep our operations running effectively. In return, you'll receive a competitive reward package, opportunities for development and the chance to build your career within an essential UK infrastructure business.

Disclaimer:While the closing date is set as mentioned, we reserve the right to close the application process earlier if necessary, depending on the unique circumstances of each role.

Interviews are expected to take place mid-October

At Cadent, we’re thrilled to be part of the future of UK energy!

We have a clear roadmap to drive our performance to the forefront of our industry and support the UK government in achieving its net zero targets by 2050.

We’re making a difference through innovation and new ways of working. Together, we’re shaping a cleaner, greener future for our 11 million customers, whom we put at the heart of everything we do.

What’s In It for You

Here at Cadent, we recognise that our people are truly unsung heroes. Quietly confident, delivering every day - that’s why we’re committed to supporting our people to get the best out of themselves. For this role, we offer:

• Annual bonus
• Pension Scheme double matched up to a total of 18% of salary
• 25 days holiday, plus statutory days, and an option to buy more
• An extra day off each year to celebrate life’s special moments
• Career development with funded learning options
• Flexible working and strong ED&I commitments
• Generous family policies and flexible benefits
• Retail discounts, gym access, and more

We support a healthy work-life balance and are open to flexible working options.

Diversity and Inclusion

Don’t meet every requirement? No problem! If you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification mentioned, we would still love for you to submit your application – you may just be the right person for this role or other opportunities at Cadent.

We value diversity and are committed to being an equitable employer. Our employee communities – Women in Cadent, Pride at Work (LGBTQ+), Embrace (ethnicity and religion), Thrive! (disability), the Cadent Military Community, the Grief Awareness Community, and the Men's Engagement Network (M.E.N) – can’t wait to welcome you!

As a proud Disability Confident Leader, we guarantee to interview all disabled applicants who meet the minimum essential criteria for the vacancy. Please let us know if you require any reasonable adjustments at any stage of the recruitment process and we will ensure that support is provided.

* All calls are recorded and may be monitored. Please only call the national gas emergency number 0800 111 999 if you have a gas emergency: if you smell gas or you suspect you have a carbon monoxide issue. Please see this advice if your gas boiler is not working or if you are having any issues with any other appliances.