Network Administration Assistant

Portsmouth Water; Havant; On-site; GBP 22,000 - 30,000; Full time

Job summary

A water supply company in Havant is seeking a Network Administration Assistant to deliver vital administrative services for the Network department. Key responsibilities include providing excellent customer service, preparing work orders, and maintaining accurate logs on the CRM system. The ideal candidate should be methodical, reliable, and possess strong communication skills. They must also be flexible to support operations outside normal business hours, ensuring that customer needs are met effectively.

Benefits

25 days annual leave plus bank holidays

Generous pension scheme up to 15%

Non-contractual bonus up to 6%

Enhanced maternity and paternity leave

Life assurance scheme with 4x salary benefit

Confidential mental health support

Electric Vehicle Scheme

Cycle to Work Scheme

Health Cash Plan

Qualifications

• Methodical and organized approach to tasks.
• Ability to work reliably within a busy office environment.
• Excellent time management and communication skills.

Responsibilities

• Deliver customer service to internal and external customers.
• Prepare Work Orders for technicians.
• Log all contacts in the CRM system.

Skills

Methodical & organised

Reliable and hardworking

Able to work under pressure

Capable of multitasking

Adaptable communication style

Ability to learn new skills

Excellent time management

Confident & strong communicator

Teamwork and individual work

Understanding numerical information

Knowledge of Business IT systems

Job description

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.

Portsmouth Water are delighted to have an opening for a Network Administration Assistant to join our Network department to deliver administrative services to the department’s back‑office function and help support its operational delivery.

As this role supports a 24‑hour water supply operation, there will be occasions when support is required outside normal business hours. Applicants should therefore be able to offer a level of flexibility to support the Network function.

What will you be doing?

Key Responsibilities

• Deliver excellent customer service when dealing with internal and external customers, providing technical advice on operational matters.
• Raise and prepare Work Orders containing accurate information for technicians to visit customers properties.
• Communicate with colleagues in the wider Network Team to help maintain a professional relationship with internal and external customers.
• Ensure all Work Orders are prepared in a timely and accurate manner.
• Log all written and telephone contacts correctly and in a timely manner on the CRM system.
• Demonstrate and promote collaborative working.
• Demonstrate and promote PW Company Values and behaviours.
• Work collectively and respectively as a team with colleagues in the department.
• Meet required and agreed performance objectives.
• Undertake all Department processes, procedures and standards in accordance with specification and to the very highest level.
• Understand and comply with GDPR and all policies and procedures relating to Health and Safety.

What do you need?

Skills, Qualifications & Competencies

• Methodical & organised.
• Reliable and hardworking.
• Able to work under pressure within a busy office environment.
• Capable of multitasking whilst retaining attention to detail.
• Be able to adapt communication style dependant on the customers needs.
• Ability to learn new skills.
• Excellent time management.
• Confident & strong communicator.
• Expected to work well within a team and individually as and when required.
• Ability to understand & assess numerical and statistical information.
• Sound knowledge of all Business IT systems.

We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.

Please note, we may close this advert early if we receive a high volume of applications so we encourage you to apply as soon as possible to avoid missing out.

We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.

Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.

Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.

What can Portsmouth Water offer you?

At Portsmouth Water, We Believe In Rewarding Our People. Here’s Just a Taste Of What’s Waiting For You When You Join The Team.

Holidays Made Better

Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.

A Pension That Works for You

We’ll help secure your future with a generous pension scheme, contributing up to 15% because your tomorrow matters as much as your today.

Performance Pays Off

You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance because when we succeed together, you should benefit too.

Family Comes First

Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.

Social Events

All expenses covered summer and winter social events.

Peace of Mind, Always

Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.

Comprehensive Wellbeing Support

Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.

PW Perks Treat Yourself!

Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

• Electric Vehicle Scheme (after 1 year)
• Cycle to Work Scheme
• Health Cash Plan and so much more!