Netsuite Support Analyst

Michael Page (UK); City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading recruitment firm in the UK is seeking a NetSuite Specialist to provide support for ERP systems. Ideal candidates will have at least 3 years of experience as a System Administrator or Support Analyst, with a strong customer service focus. The role offers a hybrid working structure and the chance to join a supportive technology team in the retail industry.

Benefits

Hybrid Working Structure

Permanent role within a supportive company culture

Part of a growing technology team

Qualifications

• Minimum of 3 years' experience with NetSuite as a System Administrator or Support Analyst.
• Excellent understanding of core NetSuite modules.

Responsibilities

• Provide day-to-day support for ERP ecosystem including NetSuite.
• Manage helpdesk queries and assist end-users.
• Coordinate with stakeholders to test and implement solutions.

Skills

NetSuite experience

Customer service focus

Understanding of finance processes

Add-ons and Apps integration

Hands-on EDI experience

Job description

Overview

• Opportunity to work in a global organisation.
• Develop knowledge and skills as a NetSuite Specialist.

About Our Client

This opportunity is with a global organisation within the retail industry, known for its forward-thinking approach and commitment to leveraging technology to enhance its operations.

Job Description

• Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines.
• Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap.
• Assist in the delivery and support of ERP and system enhancements, coordinating with stakeholders to test, document, and implement solutions within defined timelines.
• To support the global Systems team and wider business in the design and implementation of solutions that support the continued development of our platform for growth.
• Collaborate with software and third-party providers to ensure reliable system support, timely issue resolution, and awareness of upcoming enhancements or updates.
• Support business projects and new enhancements, integrations, and business software - including solution design, producing spec / Business Requirements Document; recommending providers; testing (Regression, SIT and UAT); roll out/launch and training.

The Successful Applicant

• Minimum of 3 years' experience with NetSuite as a System Administrator or Support Analyst
• A strong customer service focus, offering technical guidance, support, and ensuring adherence to SLAs
• Excellent understanding and knowledge of core NetSuite modules
• Solid understanding of finance processes, with the competency to apply this knowledge effectively in system support and troubleshooting
• Experience with Add-ons and Apps integration and management
• Hands‑on EDI experience

What's on Offer

• Hybrid Working Structure
• Permanent role within a supportive and innovative company culture.
• Chance to be part of a growing technology team in the retail industry.