Neighbourhood Response Officer

Liquid; Milton Keynes; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A community service organization is seeking an experienced Neighbourhood Response Officer for the Milton Keynes area. This hybrid role involves managing a local patch, ensuring community safety, and providing support to residents. Enthusiastic candidates should have a background in housing management and excellent communication skills. Flexibility in working hours is essential to address resident needs effectively. This role offers significant responsibility and influence in creating supportive neighbourhoods.

Qualifications

• Experience in handling face-to-face challenging situations.
• Practical and solutions-focused approach in housing services.
• Strong relationship-building skills essential.

Responsibilities

• Manage a geographical patch and deliver neighbourhood plans.
• Conduct estate and fire safety inspections.
• Support vulnerable residents and assess their needs.
• Engage with police and local authorities for community issues.
• Attend court and provide witness statements when necessary.

Skills

Experience working in housing management or neighbourhood services

Confidence dealing with residents

Strong communication skills

Ability to work independently

Resilience in challenging situations

Job description

Overview

Neighbourhood Response Officer (Housing Officer) – Contract: Temporary Role – Location: Milton Keynes Patch – Capacity: Flexible – Pay: £25.74 Umbrella.

We're looking for an experienced Neighbourhood Response Officer to take ownership of a local patch and help create neighbourhoods where residents feel safe, supported, and proud to live. This is a hands-on role combining estate management, tenancy enforcement, and community engagement. You'll work closely with residents, internal teams, and external partners to resolve issues early, tackle anti-social behaviour, and support tenancy sustainment, while stepping in confidently when formal action is required.

Responsibilities

• Managing a geographical patch and delivering neighbourhood plans
• Carrying out regular estate and fire safety inspections
• Working directly with residents, including those in breach of tenancy
• Tackling ASB through partnership working and enforcement where needed
• Supporting vulnerable residents and assessing tenancy sustainment needs
• Liaising with police, local authorities, and community organisations
• Conducting sign-ups, viewings, tenancy assignments, and property checks
• Attending court, providing witness statements, and supporting enforcement action
• Assisting with major incidents and tenant decants when required

What we're looking for

• Experience working in housing management or neighbourhood services
• Confidence dealing face-to-face with residents in challenging situations
• A practical, solutions-focused approach
• Strong communication and relationship-building skills
• Ability to work independently across a patch while collaborating with teams
• Sound judgement and resilience in a fast-moving environment

Additional details

• Hybrid role combining home, office, and patch-based work
• Full driving licence and access to your own vehicle required
• Flexibility to work occasional evenings and weekends

If you're an experienced housing professional who enjoys being visible, decisive, and community-focused, this role offers real variety, responsibility, and impact.