Neighbourhood Officer / ASB Officer (Tenancy Management)

IRIS Recruitment; England; On-site; GBP 37,000 - 44,000; Full time

Job summary

A leading housing association is seeking a Neighbourhood Officer to support tenants and ensure thriving neighborhoods. The ideal candidate will possess strong communication skills, experience in tenancy management, and a full driving licence. Responsibilities include building relationships with residents, resolving issues, and maintaining records. Apply soon as the role may close early due to high application volume.

Benefits

Benefits package

Qualifications

• Experience in tenancy management and/or anti-social behaviour casework.
• A full driving licence and access to a vehicle.
• Ability to engage with a wide range of people.

Responsibilities

• Build positive relationships with tenants, providing advice and support.
• Investigate and resolve customer issues including tenancy breaches.
• Maintain accurate records and prepare case files.

Skills

Excellent communication skills

Strong partnership working skills

Flexibility and adaptability

Education

CIH or Housing Management qualification (or equivalent)

Job description

Neighbourhood Officer / ASB Officer (Tenancy Management)

Hertfordshire and surrounding areas

£37,705.32 plus benefits

Permanent, Full Time

37 hours per week (Monday – Friday)

At Thrive Homes, we believe that great neighbourhoods start with great people. As a Neighbourhood Officer, you’ll be at the heart of our communities building strong relationships, supporting residents, and making sure our neighbourhoods are safe, well‑managed, and thriving.

This is a hands‑on and rewarding role where no two days are the same. You’ll balance estate and home visits with digital communications and case management, providing practical solutions, tackling tenancy issues, and working collaboratively with partners and contractors to make a real difference for our customers.

We’re looking for someone with excellent communication skills, a genuine passion for helping people, and the confidence to manage a busy and varied workload. If you have experience in tenancy or housing management and want to make a meaningful impact in your community, we’d love to hear from you.

What You’ll Be Doing

• Building positive relationships with tenants, leaseholders, and shared owners, providing advice and support on tenancy and lease matters.
• Investigating and resolving customer issues — including tenancy breaches, anti‑social behaviour (ASB), neighbour disputes, and property management concerns.
• Maintaining accurate records, serving legal notices, preparing case files, and attending court or multi‑agency meetings where required.
• Identifying support needs and connecting residents with appropriate internal or external support services to help sustain tenancies.
• Working closely with colleagues across Thrive to ensure smooth property access, compliance, and excellent customer service.
• Supporting the full tenant journey — from allocations and lettings to long‑term housing management and sustainment.
• Attending occasional evening or weekend meetings as part of your commitment to the community.

What You’ll Need

• A full driving licence and access to a vehicle.
• Experience in tenancy management and/or anti‑social behaviour casework.
• Strong partnership working skills with agencies and contractors.
• Excellent communication and interpersonal skills, with the ability to engage a wide range of people.
• Flexibility and adaptability in a changing environment.
• A CIH or Housing Management qualification (or equivalent) is desirable.

Some roles may require a basic DBS check and our People Team will confirm this applicable.

Closing date: 5th December 2025

Interviews: To be confirmed

We may close this vacancy early if we receive a high volume of suitable applications so apply now and start your journey with Thrive Homes today.