Neighbourhood Officer

MSV Housing Group; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A housing association in Manchester seeks a Neighbourhood Officer to manage properties and enhance landlord/tenant relations. Responsibilities include case management for rent arrears, inspections of properties, and collaboration with local support teams. Ideal candidates will have knowledge of neighbourhood management services and a Level 5 Diploma in Housing. The role offers several benefits, including a car user allowance, flexible working options, and a generous holiday package.

Benefits

Essential car user allowance

Flexible working with provided home kit

33 days holiday plus bank holidays

Company pension scheme

Health cash plan

Enhanced sick pay

Health and wellbeing support

Life assurance

Learning and development opportunities

Commitment to Equality and Inclusion

Qualifications

• Experience of working in diverse communities.
• Strong communication and organizational skills.
• Proven ability to manage rent arrears and legal casework.

Responsibilities

• Manage landlord/tenant relationships effectively.
• Handle case management of rent arrears and court proceedings.
• Conduct property inspections and address tenancy-related issues.
• Collaborate with Anti-social Behaviour Team to resolve community issues.

Skills

Knowledge of Neighbourhood Management Services

Experience in communities

Proficiency with Microsoft packages

Ability to work to deadlines

Customer service focus

Education

Level 5 Diploma in Housing

Job description

Hours of Work: 35 per week

Closing date: 16th January 2026

Interviews: End of January 2026

At MSV Housing we’re committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.

What will you be doing

• Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
• Management of rent arrears, case management of high-level rent arrears and Court proceedings.
• Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
• Visits to customer’s homes, inspecting properties and addressing any tenancy-related issues and making appropriate referrals where necessary.
• Completing regular inspections of our neighborhood’s and resolving any estate management issues
• Working closely with our Anti-social Behaviour Team and partners to resolve issues that impact the community.

What we are looking for

• Knowledge of the full range of Neighbourhood Management Services
• Experience of working in communities
• Good Standard of education and skilled with Microsoft packages
• Experience of working to deadlines and prioritising work
• Passionate to provide a high standard customer focused service
• Level 5 Diploma in Housing from Chartered Institute of Housing would be desirable

Benefits

• Essential car user allowance to support you with car running costs
• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
>Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.