Neighbourhood Officer

Aster Group; Devizes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A community-focused housing organization in Devizes is seeking a Neighbourhood Officer to manage properties and support customers effectively. This role involves handling tenancy enquiries, completing neighbourhood inspections, and addressing tenancy breaches. Ideal candidates will have experience in tenancy management and strong communication skills. A full UK driving licence and access to a vehicle are necessary. Flexible working arrangements and various colleague benefits are offered to ensure a supportive work environment.

Benefits

Flexible working

Colleague wellbeing initiatives

Career development opportunities

Defined Contribution Pension

Volunteering hours

Employee discounts

Enhanced leave

Qualifications

• Experience of Tenancy and Estate Management in a customer facing role.
• Ability to handle challenging situations with a variety of customers.
• Full UK driving licence with access to your own vehicle for work purposes.

Responsibilities

• Manage properties, dealing with all aspects of tenancy and estate management.
• Support customers with tenancy enquiries and address tenancy breaches.
• Complete neighbourhood inspections and liaise with colleagues for repairs.

Skills

Tenancy Management

Customer service

Communication

Problem-solving

Organisational skills

IT proficiency

Tools

Microsoft Office Suite

Job description

Do you have experience of Tenancy Management and working closely with our customers and communities? We are looking to recruit a Neighbourhood Officer to join our Wiltshire Team.

What you’ll be doing

You’ll provide an effective and flexible landlord service to our customersVertical to build communities our customers are proud toerno.

With a risk-based approach, you’ll manage properties dealing with all aspects of tenancy and estate management.

You’ll work in conjunction with our customers daily, supporting them with tenancy enquiries and where appropriate, addressing tenancy breaches, creating action plans including enforcement of tenancy conditions. You’ll complete neighbourhood inspections, liaising with relevant colleagues to remedy any repairs or maintenance.

About you

You’ll have experience of Tenancy and Estate Management in a customer facing role, approaching daily challenges enthusiastically and prioritising workloads.

You’ll need to live within easy travel distance as you will need to respond to unplanned situations and you’ll be confident to think on your feet to problem solve.

You’ll be liaising with our customers daily, so you’ll have experience of handling challenging situations with a wide variety of customers who’s needs will vary.

You must be resilient, organised and able to manage and prioritise a diverse workload with competing demands. You’ll possess excellent communication skills with the ability to work at pace and you will be a proficient user of IT including the Microsoft office suite.

You’ll have an interest in the sector, a desire to provide good customer services and understand proportionate actions.

You’ll need to hold a full UK driving licence with access to your own vehicle for work purposes.

What’s in it for me

We invest in our colleagues because we know if they have a better day at work представенный service our customers receive will be better. The lovingly offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues’ careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

Successful applicants will be required to complete a Basic DBS check.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.