Neighbourhood Manager - Midlands

AS-Texte; West Midlands Combined Authority; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of supported housing in the UK is seeking a Neighbourhood Manager in the Midlands. This role focuses on enhancing resident satisfaction, building community relationships, and providing effective housing management services. Candidates should be passionate about tenant engagement and have strong problem-solving abilities in a fast-paced environment. A commitment to equality and diversity is essential, along with a natural flair for communication.

Benefits

26 days paid annual leave

High street discount scheme

Pension with life assurance

Health assistance programme

Qualifications

• Confident and capable communicator with knowledge of various problem-solving methods.
• Passionate about tenants and community development.
• Excited by new ideas and able to manage competing priorities.

Responsibilities

• Deliver excellent services and improve resident satisfaction.
• Develop partnerships to benefit tenants.
• Manage anti-social behaviour and safeguard concerns.

Skills

Communication

Problem solving

Job description

Overview

Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?

If so, Salvation Army Homes has an exciting opportunity for a Neighbourhood Manager role based in the Midlands. At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.

Responsibilities

• Be at the forefront of delivering excellent services and improving resident satisfaction across all schemes within your area
• Seek out and develop partnerships within your patch area to benefit Salvation Army Homes and tenants
• To deliver effective tenancy sustainment, resident engagement, customer satisfaction and community development
• Deliver an efficient an effective housing management service to tenants and meet Key Performance indicators in relation to voids and arrears
• Take ownership of geographical generic patch and be solution focused to provide services to internal and external partners
• Work proactively with residents when dealing with anti-social# behaviour and Safeguarding concerns
• Ensure tenants needs and problems are identified early and responded promptly to enable people to sustain their tenancies

About The Candidate

We\'re looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:

• A confident, capable communicator with knowledge of a range of methods to problem solve
• Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
• A natural people-person and team player.
• Excited by developing and implementing savvy new ideas.
• Unfazed by having several competing priorities to manage.
• Able to use technology in day-to-day work.

Benefits

• 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays
• A high street discount scheme (great savings both online and in-store)
• Pension with life assurance
• Health assistance programme
• Training opportunities to aide your own personal and professional development

About The Company

A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. Thats where you come in.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Equal Opportunities

As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.