Neighbourhood Coordinator

Key-Rite Security; Kidderminster; Hybrid; GBP 29,000 - 35,000; Full time

Job summary

A community service organization in Kidderminster is seeking a Neighbourhood Coordinator to create thriving communities. This role involves building relationships, managing tenancies, and promoting safety through community initiatives. Ideal candidates will have experience in customer service, excellent communication, and organizational skills. A full UK driving licence is required. Join a supportive team making a positive impact in local communities.

Qualifications

• Experience in a customer-focused role within housing or community services.
• A full UK driving licence and access to a vehicle.
• Knowledge of housing legislation and safeguarding is desirable.

Responsibilities

• Be the trusted contact for customers, providing advice and support.
• Build strong relationships through home visits and community engagement.
• Manage a neighbourhood-based caseload focused on tenancy sustainment.

Skills

Customer-focused experience

Excellent communication skills

Organisational skills

Job description

Kidderminster, Worcestershire (Hybrid Working)

Upto £34,135.45

Are you passionate about making a difference in local communities? Do you thrive on building relationships and helping people feel safe and supported in their homes? If so, we’d love to hear from you!

At Community Housing, we put customers at the heart of everything we do. We’re looking for a Neighbourhood Coordinator to join our Housing Services team and play a vital role in creating thriving, inclusive communities.

Key Responsibilities

• Be the trusted point of contact for customers, providing advice and support to help them sustain successful tenancies.
• Build strong relationships through regular contact, home visits, and community engagement.
• Take proactive steps to resolve issues, including tenancy breaches and anti-social behaviour, using early intervention and supportive solutions.
• Manage a neighbourhood-based caseload, focusing on tenancy sustainment and community & customer wellbeing.
• Promote safe, welcoming neighbourhoods and encourage resident involvement in community initiatives.
• Carry out property and neighbourhood inspections, ensuring homes are well-maintained and meet health and safety standards.

What we’re looking For

• Experience in a customer‑focused role, ideally within housing, social care, or community services.
• Excellent communication skills and a compassionate approach.
• Confidence in managing challenging conversations calmly and respectfully.
• Strong organisational skills and the ability to manage a varied caseload.
• A full UK driving licence and access to a vehicle. (Knowledge of housing legislation and safeguarding is desirable.)

This is a fantastic opportunity to be part of a supportive team that values respect, collaboration, and making a positive impact in our communities.