Neighbourhood Coach: Community Housing & Support Leader

Bromford; Cheltenham; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A housing management organization in Cheltenham is seeking a neighbourhood coach to manage approximately two hundred homes while ensuring effective support for vulnerable customers. You will engage with tenants, manage tenancy processes, and collaborate with maintenance teams. Strong communication skills and experience in a customer-facing role are essential. The position offers a hybrid work style, combining home and office work, and requires a full driving license and access to a vehicle.

Qualifications

• Experience in housing management or related customer-facing roles.
• Ability to manage a varied workload effectively.
• Self-starter with strong empathy and professionalism.

Responsibilities

• Independently manage around two hundred homes.
• Address tenancy sign-ups, anti-social behaviour, and safeguarding.
• Work with maintenance and lettings teams on property issues.

Skills

Customer facing experience

Strong communication skills

Tenacity and resilience

Influencing and negotiating skills

Job description

A housing management organization in Cheltenham is seeking a neighbourhood coach to manage approximately two hundred homes while ensuring effective support for vulnerable customers. You will engage with tenants, manage tenancy processes, and collaborate with maintenance teams. Strong communication skills and experience in a customer-facing role are essential. The position offers a hybrid work style, combining home and office work, and requires a full driving license and access to a vehicle.